Customer Service Representative - Nightshift (CSR)

  • Full-time

Company Description

Have you got the Z Factor?

Are you passionate about customer service? Do you want to be part of a great team?

Z is a world-class company, run by Kiwis for Kiwis. We deliver top-quality service, and we’re always looking for people with the Z Factor who can deliver on our promise to our customers: make it easy, make it enjoyable.

Z Retail sites are run by independent local business people called Retailers, and they employ their own staff. When you work for a Z Retail site, you will receive top-class training, including the opportunity to gain NZQA qualifications.

Many of our Site Leaders and some of our Retailers started out as Z Retail team members. With more than 190 sites across New Zealand, there are heaps of opportunities. If you are passionate about customer service and would like the opportunity to be part of a fantastic team, then working at a Z Retail site might just be for you!

Job Description

Customer Service Representatives on the night shift are just as friendly as our daytime staff.

At night, they run the Z store, greeting and helping customers, taking care of the till, and running the food and drink area. Night shift CSRs are real self-starters – natural go-getters who love keeping busy by spotting tasks that need doing like checking merchandise, ordering stock, and restocking the store shelves. There's never a dull moment at Z.


As a trusted night shift CSR, if there’s a problem, you'll try and fix it as fast as you can. You'll be great at turning around customer complaints, so customers leave the Z station happy and wanting to come back. You'll enjoy working on your own, but you're a real team player too. You know exactly how important the health, safety, and security of the Z station is, so you're always thinking safety first in everything you do. Did we describe you well?

Additional Information

Staff Discounts and the opportunity for career advancement.  

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