Large, National growing San Antonio Financial Institution is adding to the team due to growth.  Company offers great teamwork atmosphere, work / life balance, and a career path. They are known for being people centric and for giving back to the community.

You will be responsible for setting the vision and managing digital service products and creating new industry-leading user experiences on the Company’s website and mobile app. You will be part of the cross-functional leadership team and will contribute to shape the direction of the digital services department, inspire innovative approaches to design, use creative facilitation techniques, and lead design workshops and concept sprints.

Responsibilities:

• Manage the strategy and delivery of the user experience for customers to easily manage their accounts and services. 
• Utilize best practices and design standards to ensure that the application of user-centered design methodologies are based on customer needs or problems. 
• Inform the design process and push the envelope where design and business meet to deliver compelling design solutions to customers. 
• Lead, mentor and cultivate a team of UX Designers that are highly skilled in the following: user research, user experience design, illustrations, user experience writing, interaction design and visual design.
• Provide guidance to designers in user research and testing, production of personas, mapping customer journeys, reviewing user flows, developing service blueprints for complex products and services, and using a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes). 
• Improve and evolve the user experience strategy for Digital Services throughout the entire process from requirements to production. 
• Provide feedback to the design team on visual direction, ensuring the high-fidelity mock-ups meet the Company’s design principles and standards while ensuring regulatory compliance and mitigating risk.
• Maintaining a vision about what the user experience at Company should be like through analyzing usability studies, focus groups results, surveys, and completing benchmark studies. 
• Strategize how to best maintain a competitive position through researching new technologies and understanding industry changes.

Qualifications:

• Bachelor’s degree or equivalent work experience
• 7+ years of experience in Interaction Design work experience or Digital Services Strategy
• Hands-on experience and ability to work closely with the team
• 2+ years of experience managing a team
• Experience with HTML and CSS
• Experience with Sketch, Invision, Photoshop, or other prototyping Software
• Experience with mobile and desktop design work, including Apple and Android products
• Heavy experience in research methods utilizing the following: usability testing, customer interviews, focus groups, context/ethnographical study, remote study, card sorting, eye tracking, intercept surveys or A/B testing
• Ability to be hands-on as well as analytical and conceptual
• Must provide a portfolio of demonstrated user experience management examples

Preferred:

• Master’s Degree in a related field
• Expertise in Design Thinking
• Experience in creating and implementing Design Language Systems
• Experience with data-informed product design and development
• Familiarity with Agile Software Development processes and methodologies
• Experience as an equally analytical and conceptual hands-on manager

Compensation: $150,000 - $180,000 plus great benefits and relocation