Our Company is growing and seeking an exceptional individual with proven discipline, and commitment to join our team as Manager, Employee Benefits Division. Our clients are middle market to large employers and we offer them cost-effective benefit packages for their employees and dependents, that include medical, dental, vision, life, disability, HSA’s, FSA’s, STD, LTD, and more.

The Manager will supervise the Benefits Service Team, assist with escalated issues, as well as service a book of business. This individual will work closely with Account Managers, Producers, Marketing Reps, and other staff to service clients. Come join a Company with a teamwork atmosphere, with an incredible track record of internal promotion, with work life balance, and with single digit turnover.

ESSENTIAL FUNCTIONS OF THE JOB

• Oversee all day to day service of our client base
• Perform Account Executive duties for key accounts
• Coordinate, supervise and delegate Benefits Service Team projects and initiatives
• Identify and address training and coaching needs of Benefits Service Team
• Provide leadership to others through example and sharing of knowledge/skill
• Participate in proactive team efforts to achieve departmental and agency goals
• Work closely with Benefits Team Leader on department strategic objectives
• Develop and implement Policies & Procedures for the Benefits Service Team
• Provide support and guidance to service team members and Producers
• Review and resolve customer related issues and complaints
• Maintain positive working relationship with carrier partners
• Oversee compliance with all areas of account management
• Perform other duties as assigned

Required Skills

• Meticulous attention to detail
• Experience with leading a team
• Demonstrated proficiency in all areas of employee benefits.
• Strong customer service mindset and focus
• Ability to communicate effectively
• Ability to work in fast paced office environment and multi-task
• Proficiency in Microsoft Word, Excel and Outlook
• Must conduct yourself with high ethical principles at all times

Compensation: $65,000 - $85,000 + bonus and great benefits