Yoyo is on a mission to empower companies to delight their customers by creating delight in every connection. We power some of the SA’s leading brands with seamlessly integrated loyalty and rewards software solutions. 

We’re not just a team; we’re a powerhouse of passionate and  world-class talent, minds, and creativity. Our values are like our North Star, guiding us toward greatness every step of the way.

We’re all about crafting a workplace where you can spread your wings and soar. Think cutting-edge ideas meeting top-notch tech, creating products that make a significant impact in the world of loyalty and rewards. It’s not just about boosting business; it’s about driving growth and fuelling expansion until we are creating delight in every connection. 🚀

As a Campaign Administrator in the Commercial Team at Yoyo, you’ll play a crucial role in bringing our marketing campaigns to life. You’ll handle the end-to-end setup and testing of campaigns — from seasonal price updates to bulk SMS notifications — and ensure every detail is accurate and aligned with client needs. Working closely with our internal teams and external partners, you’ll help make sure campaigns are delivered seamlessly and with impact. This role is perfect for someone who loves getting the details right, enjoys collaborating with others, and takes pride in ensuring things run smoothly behind the scenes.

Your role and responsibilities will include:

Seasonal SKU Price Updates

• Ensure timely updates to SKU prices for campaigns when seasonal menu changes are implemented.

Campaign Setup

• Fully set up all standard coupon, voucher, and gift card campaigns — whether in-app, SMS, or bulk code distribution — from start to finish.
• Confirm that campaign configurations align with client or team requirements and are accurately documented.

Campaign Testing

• Conduct thorough testing of all standard campaigns (coupon, voucher, gift card) across all channels (in-app, SMS, bulk code) before launch.
• Document and resolve any identified issues, ensuring a seamless customer experience.

Bulk Campaign Management

• Use the dedicated email channel to handle all bulk campaign requests and ensure setup and issuance are completed efficiently.
• Liaise with the Finance team to monitor when the invoice for the campaign float is sent and track the status of payments and float loading.

Ad Hoc SMS Notifications

• Set up, test, and send ad hoc SMS notifications requested by clients through the Panacea system.
• Ensure that SMS content aligns with client requirements and internal standards.

Manage Float checks.

• Regularly check and manage campaign floats to ensure sufficient balances are maintained for timely campaign execution.
• Coordinate with relevant teams (e.g., Finance) to ensure proactive float management.

General Administration & Support

• Provide administrative support for campaign-related tasks and maintain accurate records for all campaigns and communication.
• Identify opportunities to improve campaign processes or documentation.

Qualifications, experience and skills we are looking for: 

• Minimum of 2 years experience as a Campaign Administrator or a similar role. 
• Strong multitasking skills and ability to organise tasks effectively to meet deadlines.
• Good time management to organise tasks effectively to meet deadlines.
• Tech-Savvy and comfortable using digital tools & learning new systems quickly.
• Solid experience with G-Suite and MS Office. Experience with Slack, Confluence, Jira, Zendesk, or Monday.com is a plus.

Our ideal candidate:

• Is detail oriented and able to catch small errors and ensure everything is accurate.
• Has excellent people skills and enjoys working with others and building positive relationships.
• Is a team player & independent worker that works well both in a team and independently.
• Is calm under pressure and able to stay focused and effective, even when things get busy.

Our Values:

• Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.
• Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.
• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.
• Be world-class at speed: Delivering world leading solutions that delight our clients and customers.
• Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.