Lead Product Designer

  • Contract

Company Description

Yoyo is on a mission to empower companies to delight their customers by creating delight in every connection. We power some of the SA’s leading brands with seamlessly integrated loyalty and rewards software solutions. 

We’re not just a team; we’re a powerhouse of passionate and  world-class talent, minds, and creativity. Our values are like our North Star, guiding us toward greatness every step of the way.

We’re all about crafting a workplace where you can spread your wings and soar. Think cutting-edge ideas meeting top-notch tech, creating products that make a significant impact in the world of loyalty and rewards. It’s not just about boosting business; it’s about driving growth and fuelling expansion until we are creating delight in every connection. 🚀

Job Description

We are seeking a talented and experienced Lead Product Designer for a fixed term 12 month contract at a well-established Financial Services Company servicing the premium customer segment.

You will own the end-to-end design process and drive the User Experience of products from early-stage concepts through to launch. This is a very exciting role with quite a few moving parts, so bring your enthusiasm and hunger for building products from the ground up.

If you enjoy solving complex design challenges, but also like pushing the boundaries to add your flair and creativity to your work, this role is for you!

We will be relying on you to bring user-centered approaches to an array of projects that you, your team and co-workers will be delivering. An expectation to create award winning mobile and web products should get you excited, no pressure!


Your role and responsibilities will include:

You will be working closely with the product manager, development team, and leading the product design team, which will consist of yourself and 3 junior / mid product designers.


Team Development

  • Yoyo is establishing a digital design hub within this client which will lay the foundation of their design centre of excellence.

  • You’ll be a part of the process for growing the team that you will be working with. 

  • Lead your design team, guide and mentor, helping them develop their skills and grow as product designers owning the breakdown and allocation of design work within an agile work environment. 

User Research

  • You’ll be responsible for driving and leading the user research phase, gathering insights and data to build a robust and attractive product for its users. 

  • Setting up user interviews and managing user / usability testing during the design life cycle.

  • You’ll be responsible for sharing the knowledge within your design team - showing them the ropes so that they can assist you in your work, learn and grow.

User Experience

  • You will be working closely with the business stakeholders and product team to transform concepts into beautiful workable solutions that add user value from the get go.

  • You will define the User Experience vision for the product, communicating the strategy, and design principles.

  • You will get your hands dirty creating wireframes, prototypes, developing the concept phase and fleshing out UI that illustrate the vision for the product.

  • Be interested and knowledgeable of industry trends, technologies, and best practices in User Experience Design.

Strategic Design & Business Partnering

  • Establish a Design System that you and your design team can build on and maintain.

  • Developing on the existing brand and weaving in your design flair into digital deliverables.

  • You will manage technical constraints, business goals and user needs with stakeholders, developers and the broader team.

  • Collaborate strategically with the brand and marketing team to align product design with CI and brand goals.


  • A reputable qualification in Design. 

  • If you have qualifications in a related field that can benefit you in this role, it will be a bonus.

  • A minimum of 8 years of experience in a UX / UI / CX role.

  • Proficiency in Figma, Sketch, Adobe XD and related design software.

  • Experience with leading and mentoring a team.

  • Experience working within a cross functional team including business stakeholders, developers, product manager and marketing team.

  • Good working experience in executing successful products from inception to launch.

  • Experience in the user research phase is critical. 

  • Experience in designing for the Financial Sector or payment platforms will be a plus to ensure consistency and scalability across products.

  • A portfolio of evidence that showcases a range of User Experience projects or case studies that you would be proud to present.

The design tools you will be using:

  • Figma, Sketch, Adobe XD

Additional Information

Ideal Candidates are:

  • Passionate for the user - understanding of user-centered design principles, usability, and accessibility.

  • Confident in presenting and articulating design concepts to stakeholders and the broader team.

  • Happy to work in a collaborative environment and comfortable to create and develop this within the client business. We will ALL be on this journey together. You are as strong as your weakest link, and it will be your job to make sure no soldier is left behind.

  • Self-starter that takes initiative from the get-go and knows how to get stuff done.