Yoyo powers some of the world’s leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience.

We create a space where passionate, smart, curious and creative people thrive.

Our values are our way of being, and how we show up every day.

This is how we help our clients build their best business and our staff build a career to be proud of. Living these values builds an environment where world-class passionate people create world-class scalable products that delight customers and consumers and drive scalable profit and revenue growth.

Yoyo is looking for a passionate and skilled individual to join our Business Readiness team, located in Cape Town. Business Readiness is a crucial function within Yoyo which enables new clients, applications and payment partners to transact within the solutions which we offer.

The position reports directly to the Business Readiness Manager and entails administrative and client engagement functions within the Business Readiness process.

The Business Readiness Agent role requires diligence and attention to detail and is responsible for the accurate capture and maintenance of all relevant detail for partners and stores within the wiGroup system. Pro-active client engagement is required to secure relevant documentation when necessary and remarkable client service is expected. The team operates in a dynamic and fast paced industry and often works on a demanding timeline.

Minimum Requirements

•    Experience gained in a support role as a Customer Support Agent/ Support Administrator
•    Strong proficiency in Excel and Google Docs
•    Strong customer service skills
•    Meticulous with administration tasks
•    Proactive and able to take initiative
•    Strong problem solving skills and attention to detail
•    Tech savvy and good understanding of IT systems
•    Excellent writing skills 

• Matric Qualification
• Diploma/ Degree advantageous

Company Values:

• Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.
• Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.
• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.
• Be world-class at speed: Delivering world leading solutions that delight our clients and customers.
• Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.