YouScience – Empowering Intentional Individualized Success.  

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. We combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

The primary role of the Customer Success Manager is to nurture relationships with our current customers to help them use our tools successfully, renew their contracts, and work towards territory objectives.

• Hit annual renewal targets of 92% or higher with established customer base
• Identify upsell opportunities and work with sales territory manager to schedule demos and close additional deals
• Facilitate customer referrals to help close new business
• Collaborate with sales territory manager(s) to nurture customer relationships in each territory and to work toward overall territory goal(s)
• Conduct kick-off calls with customers to establish relationships, answer initial questions, establish goals for the year 
• Proactively reach out to customers at least 1x each quarter with marketing stories, best practices, tips and tricks, usage checks etc. 
• Identify appropriate customer tier (A, B, C, D) for each customer based on deal amount, district size, strategic value, etc. Structure training and outreach accordingly 
• Hold quarterly reviews with A level customers to mitigate risks, provide usage updates, answer questions, and discuss goal progress 
• Track client progress to identify high-risk districts/schools (low or no usage) through Domo
• Establish intervention best practices for high-risk clients 
• Track all communication (email and phone) in pinned note in CRM
• Track client feedback and send to marketing team for social media posts, case studies, etc.
• Collaborate with Product Managers to prioritize product enhancements and communicate bugs 
• Identify YouScience evangelists and amplify their stories 
• Collaborate with district/state level contacts to disseminate important information, train, & check in with data throughout semester/year 
• Schedule year-end debrief calls to gather feedback, improve training processes, and ensure deal renewal 

• 1-3+ years in a customer success role (or equivalent)
• Excitement to renew and grow 1 or more sales territories through relationship building
• Excellent communication and collaboration skills 
• Experience working in a CRM
• Exceptional trainer; especially virtually (Zoom, etc.) 
• Detail oriented team-player
• Solution focused with problem solving skills

Extra Credit

• Experience with educators or in EdTech a plus
• Growth Mindset
• Experience holding a quota
• Salesforce knowledge
• SAAS experience

What you can expect from us:

• Mission oriented, collaborative culture that lives it’s company values 
• Impact the lives of millions of students
• Flexibility to work remote or at HQ in American Fork, UT
• Ongoing support for continuing education and career development 
• Opportunity to work and learn alongside some of the industry’s most passionate innovators
• Great medical, dental, vision benefits
• 15 days paid time off (PTO) per year, paid parental leave
• Up to 22+ additional paid company holidays, including the 1st week of July and time off in between Christmas Eve and New Year’s Day
• 401K
• Monthly home office allowance (including cell phone and internet)
• Community service opportunities with 8 paid volunteer hours per year

Company Values

• We empower others 

• We perform as a cohesive championship team  

• We are all leaders

• We never stop growing

• We make a positive impact

• We show respect in word and in deed  

• We remember that life is bigger than our work

YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status.

All your information will be kept confidential according to EEO guidelines.