Office 365 SME

  • Contract

Company Description

Your Way IT Solutions, LLC is a leading Managed Services Provider (MSP) providing customer focused IT Support and consulting to commercial businesses and government agencies in the Washington, DC Metropolitan Area.

Please include hourly rate in submission. Local canidates only. Must be available during normal business hours (Monday-Friday 9-6pm) and after-hours as needed.

Job Description

YWITS is seeking a project/contract based Microsoft Office 365 SME who will be responsible for the analysis, design, implementation and support of Microsoft Office 365 and related solutions. Typical responsibilities for this SME will include Microsoft Office 365 Exchange Online, SharePoint, Stream, Teams, Planner, Azure AD, OneDrive, Microsoft Exchange Server 2007-2016 deployments and decommissions, and Networking Infrastructure.

A successful candidate for this position will be able to demonstrate proficiency with the design, implementation and support of Microsoft solutions and exhibit strong project management, change management, documentation and communication skills.

Key Responsibilities

  • Manage Office 365 changes and train other service delivery team members
  • Continously monitor and report on clients office 365 utilization and security
  • Assist sales team in identifying and closing opportunities through customer meetings and presentations
  • Work with design desk team to provide proposal support and scope definition
  • Develop project document, update internal documentation and configuration items
  • Manage the overall execution of projects
  • Serve as the technical lead and subject matter expert on projects and being accountable for the outcome of the project
  • Server as subject matter expert (SME) resource for other service delivery areas
  • Implement approved technology changes for clients following our standards and best practices
  • Provide hand-off to other service delivery areas prior to project closure
  • Assist in training end-users during all upgrade phases
  • Resolve reactive support request escalated from services delivery team

Qualifications

Required Criteria

  • Passion for technology with 5 years of technical experience with increasing responsibility
  • Must be a self-starter with the ability to work independently and in a collaborative team environment
  • Excellent people skills with ability to handle difficult personnel situations
  • Strong written and verbal communication skills
  • Excellent organizational and project management skills
  • Strong troubleshooting skills
  • Experience designing and implementing Microsoft Office 365, Exchange Server and Active Directory
  • Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions. 
  • Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)
  • Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
  • Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
  • Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)
  • Implementation of advanced functions of Office 365 Security and Compliance center

Preferred Qualifications

  • Bachelor’s degree in Computer Engineering or a related field
  • Microsoft Certification
  • ITIL Experience
  • Available for travel to client sites upon reasonable request
  • Experience working in a consulting/Mnanaged Services environment

Additional Information

 

  • All your information will be kept confidential according to EEO guidelines.
  • Must have a clean background no exceptions, full background check and finger printing will be performed.
  • Interview process will be aptitude test, 1st round phone screen, In-person IT skills test and on-site interview.
  • Able to lift 50 pounds