Your Way IT Solutions, LLC is a leading Managed Services Provider (MSP) providing customer focused IT Support and consulting to commercial businesses and government agencies in the Washington, DC Metropolitan Area.

Start Date: Immediately 

Work schedule: must be available during normal business hours.

The Network/System Administrators are responisble for onboarding and supporting small and medium scale enterprise business networks, both remotely and on-site. The Network/Systems Administrator will also work cross functionally with other YWITS support teams to deliver comprehensive IT Solutions. This position requires excellent communication and strong technical skills.

Job Responsibilities

• Visit client sites in the Washington, DC metro area to perform proactive and reactive network support services.
• Consult with clients on technology best practices and solutions to business technology problems.
• Meet with clients to disucss business technology needs and available options and solutions.
• Provide technical documentation of existing systems configurations.
• Help cusomters keep technology alignment with business objectives.
• Engineering of SA-related solutions for various project and operational needs.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Qualifications and Education Requirements

• Bachelor’s degree preferred
• Systems Administration/System Engineer certification in Microsoft and VMware
• Minimum 5 to 7 years’ experience in a high profile and fast-paced environment required supporting 10+ servers
• Excellent customer service skills required
• Candidate must be capable of working with minimal supervision and demonstrate superior team skills
• Ability to prioritize and resolve issues within defined time frames
• Proven ability to effectively and efficiently research complex technical problems using the internet, written literature, vendor support and colleagues. 

REQUIRED SKILLS

Technical Skills:

More Than 5 Years of experience, knowledge and troubleshooting of:

• Windows Server 2003-2016
• VMWare ESXi and vCenter
• Hyper-V
• Microsoft Exchange and Exchange online
• Microsoft SharePoint and SharePoint Online
• AD, DHCP, DNS and Domain Controllers
• Office 365 administration/migration
• Microsoft Azure
• Backup Software (Acronis, Symantec Backup Exec etc.)
• Managing firewalls, switches and security devices
• Experience with one or more ticketing systems and remote support tools a must
• Experience with network monitoring tools (LabTech/ConnectWise Automate preferred, Kaseya, SolarWinds, SCCM etc.)
• Experience using group policy, commands prompts, PowerShell, DNS, and troubleshooting LAN and WAN connectivity problems
• Familiarity with ITILv3, ISO or related service delivery frameworks a plus

All your information will be kept confidential according to EEO guidelines.

Must have a clean background no exceptions, full background check will be performed.

Interview process will be 1st round phone screen and online skills test and 2nd round on-site interview

Able to lift 50 pounds