In-House Desktop Support Specialist for a Nursing Home

We are seeking a highly skilled and motivated In-House Desktop Support Specialist to join our Managed Service Provider (MSP) team and serve as the single point of contact for technical support at a nursing home. The successful candidate will be responsible for providing maintenance, troubleshooting, and support for a wide range of devices and systems, including printers, fax machines, desktops, laptops, Android/iOS devices, surveillance cameras, and network connectivity issues. Additionally, this role will involve managing authorized user access, assisting with onboarding new users, and resolving email-related problems.

Printers/Fax Maintenance and Support:

• Perform regular maintenance on printers and fax machines.

Network Support:

• Troubleshoot and resolve connectivity issues.
• Possess knowledge of router configuration and basic networking concepts.
• Assist in setting up VPN, WiFi, and router configurations.

Surveillance Cameras Support:

• Monitor and troubleshoot surveillance camera systems.
• Ensure the proper functioning of camera equipment.

Authorized User Access Management and Support:

• Manage user access rights and permissions.
• Assist in creating and modifying user accounts.
• Resolve access-related issues and inquiries.
• Computer and Peripherals Hardware and Software Support:

Provide hardware and software support for desktops and laptops.

• Troubleshoot and resolve issues with computer components.
• Assist in software installation and configuration.

Desktop Hardware, Software, and Peripherals Installation and Configuration:

• Set up and configure new desktops, laptops, and peripherals.
• Install and configure software applications.
• Ensure proper functionality of desktop systems.

Android/iOS Devices Setup, Installation, Configuration, Troubleshooting, and Connectivity Support:

• Assist in setting up and configuring Android and iOS devices.
• Troubleshoot and resolve issues with mobile devices.

Troubleshooting Email Issues:

• Identify and resolve email-related problems.
• Assist users with email setup and configuration.
• Coordinate with email service providers for more complex issues.

• Associate's degree in an IT-related field or equivalent work experience.
• At least 3 years of hands-on experience in desktop support and IT troubleshooting.
• Proficiency in hardware and software support for desktops, laptops, and peripherals.
• Sound knowledge of basic networking concepts, including VPN, WiFi, and routers.
• Solid experience with Active Directory and ticketing systems.
• Ability to work independently and collaboratively in a team environment.
• Self-motivated with strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing priorities and handle multiple tasks effectively.

If you are passionate about delivering exceptional technical support and have the skills and experience required for this role, we encourage you to apply and become a valued member of our dedicated team serving the nursing home community.

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)

All your information will be kept confidential according to EEO guidelines.