Product Support Engineer
- Fremont Blvd, Fremont, CA, USA
Xuture IT (www.xutureit.com) is looking for a Product Support Engineer for our direct Fortune 300 client. This is a great and exciting position for the right applicant.
We are currently looking to hire a Product Support Engineer (consultant role). This position will be based out of Fremont, CA. Reporting directly to the Senior Manager, the Product Support Engineer should be able to help grow out the Wet Clean Optimization service. You will be a part of team that is rapidly growing, and has a high-profile presence within the organization. You will be able to contribute and make a difference in how this service is created, designed and delivered to our client's valued customers.
You will be responsible for producing, implementing and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams. As an engineer, you will be in one of the fastest-growing businesses at the client’s location in Fremont where their products are scaling rapidly.
Candidate Requirements Include:
Experienced in writing procedures for equipment operation and/or maintenance
Experience in working with a document Content Management System a plus
At least 1 year experience with semiconductor equipment (knowledge, operation, maintenance, and/or cleaning)
Knowledge of, or operating experience with, etch chamber hardware a plus
Familiarity with common Best Known Methods (BKM) for process chamber maintenance and cleaning a plus
Experience with Microsoft Office, highly proficient in Excel
Highly detail oriented and thorough work ethic
Basic project management abilities (developing schedule, coordinating actions, communicating deliverables, etc.)
Proficient with Windows PCs and folder/file management
Experience with DITA XML a plus
Excellent communication skills and people skills
Education – BS in Engineering or equivalent
Roles & Responsibilities:
Understanding of specialized maintenance procedure structure and media formats, as well as overall customer package format
Familiarity with product tablet and software, including uploading of customer package(s) to a tablet
Ability to perform technical scoping of field change requests
Documenting all aligned scoping information, project stages, as well as target and actual completion dates
Ability to execute aligned scope of changes from field request
Routing the revised customer package for review. Communicating and aligning with the reviewing engineer to perform any additional edits and finalize the revised customer package
Publishing the finalized customer package and communicating with the field change requester to provide them the finalized package
Creating the summary document for the revised procedures and recording revision history
Administering content translation projects (will require implementation of Content Management System)
If you describe yourself as a team player, are enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this exciting opportunity!
Location: Fremont, CA (Looking for local Bay Area candidates; no relocation will be provided)
Job Type: This is a 12-month contract opportunity with one of our premier direct clients in Fremont, CA (onsite). For the right candidate, contract may convert to a full-time role.
Number of Open Positions: One (1) Product Support Engineer consultant position available
How to Apply:
Please apply here or email your resume, cover letter and salary requirements to jobs @xutureit.com