Xref (XF1) is on a mission to bring positive change to the recruitment process by offering reference, background and ID checks that are fast, simple and secure.

Since listing on the ASX we have expanded across APAC, Europe, Canada and the USA supporting thousands of businesses across multiple markets and industries, delivering a robust and reliable service to some of the most highly regulated, audited and trusted companies globally.

As a Customer Success Manager, you will partner with clients throughout their Xref journey from educating best practices, training new users, conducting client reviews, leveraging our CRM to drive usage as well as being technically focused to support client integrations. 

 This is a collaborative role working alongside our sales, support and account management team in Toronto (team of 8) as well as our global team. 

What you can expect your weeks to look like:

• Onboarding new clients onto the Xref platform and via our integrations
• Train new users and educate existing users on platform best practices to drive adoption
• Build and nurture customer relationships to understand their business goals and challenges
• Track and build usage reports for client reviews 
• Assist the sales team to map client journeys
• Work with Customer Support Consultants to aid in product troubleshooting

If you can yes to the following, we’d love to hear from you:

• You are currently in a Customer Success role OR you are a passionate customer centric individual with demonstrated experience in a data-driven role
• Passionate about technology and comfortable digging into the detail of how our platform and integrations work 
• Confident presentation skills to onboard and run training sessions to large teams
• A creative self-starter with strong attention to detail and analytical skills
• A natural communicator to manage internal and external stakeholders
• You love to get involved in team activities, but can also work autonomously.

Why choose Xref?

• Flexible Work Approach - We value a more outcome driven approach to work and offer a full flexible work approach.
• Career Development - Whether you're taking on new responsibilities, following your passion to a new area of the business or starting an adventure in any of our other global offices - we're proud to offer tailored opportunities.
• Birthday Leave - We’ve said it before and we’ll say it again, we love any excuse to celebrate - here’s an extra day to take off just for you.
• Events - We’re a social bunch and sure know how to have a good time! From team days out to client focused events, we make sure to keep work fun!

Check out our careers page here to listen to employee testimonials and to get a glimpse of what it's like to work at Xref >> here <<

No agencies please.