Junior Systems Administrator
- Full-time
Company Description
Xref (XF1) is a high-growth tech company supporting the HR and recruitment industries. We provide an online reference checking service to remove a traditionally manual and admin-heavy task in the recruitment process.
We started our journey in Sydney over 8 years ago and are now a global leader operating from 6 countries with 95 employees. With even more growth planned ahead, this really is an exciting time to jump on board!
The location is amazing, escape the hustle and bustle of the Sydney CBD and work in the pristine Walsh Bay/The Rocks area. Walk to the Opera House every lunchtime and enjoy the harbour view!
Why join Xref's Development team?
- Driven - we’re an ambitious bunch and we’re always on the lookout for new ways to improve the Xref platform
- A family - We're a close team of 25 and we love what we do, We believe in the platform and we encourage each other to succeed as a team and individually
- Fast-paced - in a high-growth company, things can change in a heartbeat but we’ve got the drive to jump in and get a job done
- Hands-on - we will all roll up our sleeves and get involved. While we have individual specialist skills, we support each other to deliver the best results as a team.
- Award-Winning - we have won multiple awards celebrating the technology we have created and this is all down to our hard-working dev team!
- Sports - Competition extends to Ping Pong Tournaments, all you can eat lunch competitions, daily HIIT with the team and amazing social activities
Job Description
The Junior Systems Administrator is a very important role here at Xref HQ. You will be responsible for overseeing and ensuring the software and the IT systems we use are working optimally as well as support your colleagues with any issues they may have.
Day to day you can expect to be:
Providing day to day technical and application support to users of computer software and hardware by telephone, face to face or online
Identifying the hardware and software needed to provide solutions to problems
Assisting in the customisation and adaptation of existing programs to meet users’ requirements
Maintaining our help-desk ticketing system and ensuring Service Level Agreement targets are met with both internal and external stakeholders
Completing documentation in regard to work schedules performed and making notes of recommendations to help overcome persistent problems
Ensuring IT policies for both hardware infrastructure and applications are implemented and maintained company wide
Optimising existing environment based on business and security needs
Automating complex tasks
Qualifications
What we are looking for in you:
Ideally 1 years experience in an IT support role - deploying and supporting desktops / laptops, phone systems, video conferencing and various wireless devices
BA/BS degree in the following majors: Information Systems, Information Technology, Applied Networking, System Administration (or other degrees with applicable experience)
Experience working with Jira, MDM (JAMF), Okta and G Suite
Effective communication skills to liaise with internal stakeholders
Ability to operate effectively in a team environment, with a focus on knowledge sharing and collaboration
Ability to adapt quickly to changing priorities and to make quick decisions with limited information
Effective organisational, communication, problem-solving and customer service skills
- The opportunity to work in a global capacity, supporting our offices across Auckland, Toronto, London and Oslo (as well as Sydney HQ)
- Turn up to work everyday and learn from a genuinely passionate and driven team
- The opportunity to work in an autonomous role and drive your own success!