Account Manager

  • Sydney NSW, Australia
  • Full-time

Company Description

Xref is an HR software platform offering ease and assurance to anyone conducting candidate reference checks. We help people make great hires, with speed and confidence.

But, as a workplace, we’re about much more than that.

If you’ve considered joining a startup but equally value the security of an established business. Xref could be the next move for you.

Since launching in 2011, we have:

  • Changed the way the HR and recruitment industries conduct reference checks

  • Listed on the ASX

  • Expanded internationally, into London, Toronto and Oslo

  • Signed up more than 1000 customers in APAC, EMEA, Canada and North America

  • Grown from a team of two to more than 80 worldwide

We’ve hit some major milestones and we’ve had a lot of fun along the way. Now, as we enter our next major chapter of growth, we’re looking for more great people to bring on the journey with us.

Job Description

Our account managers are a fun bunch who make sure our existing clients are receiving the most value from the Xref platform as well as looking for areas to expand usage within the business. 


How will you be adding value to Xref on a day-to-day basis?

  • Serve as the lead point of contact for all customer account management matters

  • Build and maintain strong, long-lasting client relationships

  • Negotiate contracts and close agreements to maximise profits

  • Ensure the timely and successful delivery of our product according to customer needs and objectives

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

  • Collaborate with the sales team to identify and grow opportunities within territory

  • Assist with challenging client requests or issue escalations as needed

  • Work closely with Customer Success to maximise each account.



  • Minimum 2 years experience in recruitment or sales experience in HR tech / recruitment industry

  • Proven results in nurturing existing relationships to develop areas of new business

  • Ability to drive your own performance to reach sales targets

  • Strong negotiation skills

  • Clear communication skills and the ability to present in front of customers.


Above all, you'll be a natural conversationalist and a great listener.

Oh, and you should be ready and willing to celebrate team and personal successes!

Additional Information

Videos To Watch

Privacy Policy