Customer Success Consultant - French Speaking

  • 1 Adelaide St E, Toronto, ON M5C 2V9, Canada
  • Full-time

Company Description

Xref is an HR software platform offering ease and assurance to anyone conducting candidate reference checks. We help people make great hires, with speed and confidence.

But, as a workplace, we’re about much more than that.

If you’ve considered joining a startup but equally value the security of an established business. Xref could be the next move for you.

Since launching in 2011, we have:

  • Changed the way the HR and recruitment industries conduct reference checks

  • Listed on the ASX

  • Expanded internationally, into London, Toronto and Oslo

  • Signed up more than 1000 customers in APAC, EMEA, Canada and North America

  • Grown from a team of two to more than 80 worldwide

We’ve hit some major milestones and we’ve had a lot of fun along the way. Now, as we enter our next major chapter of growth, we’re looking for more great people to bring on the journey with us.

Job Description

As a Customer Success Consultant, you will be responsible for providing the best possible client and user experience. You will be responding to support requests directly from clients as well as supporting the wider Xref team - in customer success and beyond.

You will become part of a team of people who are:

  • The human touch that puts Xref’s technology ahead of the market

  • The faces, voices, and names our customers associate with our brand.

  • Our customers’ first port of call when they have a problem, and the first people they hear from when there are new and exciting updates from Xref.

Responsibilities will include:

  • Answering Email and telephone queries

  • Maintaining a good rapport with clients

  • Supporting customers on the system

  • Identifying issues and trends that may need attention from the development team

  • Assisting with regular client reports

  • Project research


We’re looking for:

  • A customer-centric go-getter who enjoys creative problem-solving and is enthusiastic about interacting with clients

  • Someone who considers themself tech savvy - you don't need to be a technical whizz, but we’d love you to have an interest in using new technology and apps!

  • A creative self-starter with strong attention to detail and analytical skills and

  • Someone with excellent communication skills; who is comfortable working via phone and email with customers at multiple levels of seniority

  • Previous experience in a customer service role

  • Experience of the recruitment industry - this will be highly regarded but not necessary

  • Bi-lingual in both French and English is a must 

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