L3 Support Engineer – .Net

  • Full-time
  • Role type: Individual Contributor
  • Department: Engineering SaaS
  • Division: Global Technology

Company Description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

You’ll join our Health & Fitness team where we work with all types of businesses. Leisure. Parks and recreation. Community centers. Gyms. Health clubs - you name it. Whether small and independent or large franchises, we build everything they need to run their business, motivate their customers and build lasting fitness communities.

Job Description

We are looking Level 3 Support Engineer who will play a crucial role in ensuring the stability, reliability, and performance of the Xplor’s Products and infrastructure. You will be responsible for resolving escalated technical issues in production and provide on-time support to resolve these issues.

Bug Identification and Reporting: As a support engineers, one of the primary responsibilities will be to attend on production issues and bugs on priority basis and act on these in stipulated time manner as per SLAs defined. You are expected to collaborate with developers if required to provide insights into problem scenarios and assist in fixing bugs often involving deep analysis of logs, code, or system architecture.

Advanced Troubleshooting: Dev Support engineers need to gain good level of expertise in the product or system they will be assigned to support.

Escalation Point: Support Engineers are expected to work closely with L1 and L2 teams, providing guidance and assistance in issue resolution. You will be also considered as the escalation point for complex technical problems during your shift hours.

Emergency Response: You will be participating in on-call rotations to provide 24/7 support for critical incidents and emergencies.

Customer Communication: One of the expectations is to interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.

Cross-functional Collaboration: Support Engineers must collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.

Performance Optimisation: Actively look for system performance issues by identifying bottlenecks during log monitoring and working with Dev team as required on tuning configurations and implementing performance-enhancing measures.

Qualifications

Experience:

  • ASP.NET, HTML, CSS, JavaScript (Vue.JS or React JS a plus)
  • Experience using C# & MVC patterns
  • Bachelor’s degree in computer science, information systems, computer engineering,
  • systems analysis or a related discipline, or equivalent work experience
  • Working knowledge of agile software development life-cycles
  • Excellent analytical and problem-solving skills
  • Strong, clear written and verbal communication skills

Preferred Qualifications:

  • 2+ years of ASP.NET, HTML, CSS, JavaScript and Vue.JS
  • 2+ years of experience using C# & MVC patterns
  • 2+ years of experience with SQL Server
  • 2+ years of experience developing secure, RESTful APIs

Additional Information

To learn more about us, our brands and products, please visit: https://www.xplortechnologies.com/

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information will be kept confidential according to EEO guidelines.

We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don't send your application via email. They will not be forwarded. 

More about us 

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/careers

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

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