At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

About the opportunity

What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• Ensure invoices are raised across the various platforms for companies within the International controllership remit
• Review and reconcile integrations from the operating platforms/Salesforce to Netsuite to ensure completeness and integrity of the invoicing
• Work with the Credit risk team on the assessment for new clients
• Co-ordinate set up of new clients with the Payments operation teams as required
• Ongoing management of credit risk of key existing clients
• Send monthly statements of accounts to clients
• Daily cash allocation and reconciliation of cash working with accounting team
• Manage clients to ensure collection debt on the due date and that queries are resolved timely and efficiently
• Respond to client queries on invoicing/copy invoices/statements etc.
• Managing internal queries on customers
• Management of overdue balances and liaison with Client Solutions/Key account management/Operations as required to address client issues delaying payment
• Management of amounts due from clients related to processing refunds on their behalf in excess of funding/collections working with the payment operation team
• For seriously overdue accounts, escalate to the manager to determine escalation of debts to threat of legal action before proceeding with legal action and issuance of court summons.
• Provide input into the monthly reporting of collection activities, aged debt and issues
• Proactively identify opportunities to improve the processes and procedures

Requirements

• Excellent written and verbal communication skills with tactful telephone manner
• Self-driven in seeking resolutions with problem accounts
• Customer- centric and flexible with the ability to handle overdue credit accounts with risk-based approach in order not to jeopardise relationship with customer

Technical Skills

• Proven credit control experience, working on key accounts within a Business to Business organisation
• Experience with accounting knowledge within sales ledger and book keeping
• Proven excel skills
• Process improvement and system development

The tasks and responsibilities described here may be adapted to meet the needs of a changing organisation and therefore expected to evolve in line with the organisation.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

Make life simple, Build for people, Move with purpose, Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

How to apply?

To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. Your contact is Sophia Little, Senior Talent Partner

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected]. 

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email. 

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.