Merchant Underwriter (Remote)

  • Full-time
  • Role type: Individual Contributor
  • Department: Customer Risk & Fraud
  • Division: Corporate

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

    Job Description

    About the opportunity

    Join as Underwriter to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

    Some of the other responsibilities include:

    • Review merchant applications for accuracy and completeness of information and evaluate applications to ensure they are not prohibited under credit policies.
    • Evaluate application for credit worthiness and complete underwriting due diligence.
    • Evaluate applicant business models to identify risks and accurately assess exposure.
    • Prepare and/or review initial credit analysis based upon documents such as; credit reporting from various agencies, business and personal financials and tax returns and prior processing statements.
    • Work with Account Managers, ISO Partners and/or applicants as required to resolve application issues and or pend items.
    • Obtain, compile, and maintain confidential records of applicants' credit histories, corporate financial statements, and other financial information. Update company systems with this information as required.
    • Liaise with company sponsor banks on applications that require sponsor bank concurrence or approval.
    • Maintain department spreadsheets, systems and records as required to process and update applications, periodic reviews, audits or other credit related activities.
    • Participate in management of the departmental email boxes.  Respond to emails from management, sponsor banks, sales reps, partners and others as required.
    • Interface with Risk and Compliance personnel on merchant issues and risk mitigation as appropriate.
    • Interact with internal and external sales teams regarding findings and/or request additional documentation to further evaluate and mitigate potential risk.
    • Ensure the prompt turnaround time to applications received with timely escalation of any issues requiring management attention.
    • Perform other related duties as assigned by management.

    - The average base salary pay range for this position is $45,000 to $55,000

    - May be considered for a discretionary bonus


    What would make me a good candidate?

    We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

    Required qualifications for this role:

    • Two to three years related underwriting experience
    • Prior experience in credit card processing - acquiring or issuing - preferred
    • College degree or related college coursework preferred
    • Ability to read and interpret documents such as credit reports, contracts, sales agreements
    • Excellent written and oral communication skills
    • Strong organizational, problem-solving, critical thinking and analytical skills.
    • Strong time management skills
    • Ability to review, analyze and apply multiple policies
    • Independent thinker w/ ability to make decisions based on proper application of policies
    • Ability to multi-task and manage priorities and workflow in a dynamic, fast-paced environment
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
    • Acute attention to detail
    • Excellent customer service skills
    • Ability to deal effectively with a variety of individuals at all organizational levels
    • Ability to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups
    • Proficiency in Microsoft Office products and database management tools.

    At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

    Additional Information

    Values and Life at Xplor

    Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:

    Make life simple
    Build for people
    Move with purpose
    Create lasting communities
    If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

    As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

    Some of our perks and benefits are: 

    • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
    • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
    • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
    • Flexible time off
    • Access to free mental health support
    • Flexible work location agreements

    How to apply?

    To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.


    More about us 

    Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

    Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

    Good to know

    To be considered for employment in the United States, you must be legally authorized to work in the US. Xplor does not sponsor visas, either at the time of hire or at any later time. 

    To learn more about us and our products, please visit

    We also invite you to check out our Candidate FAQs for more information about our recruitment process

    Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

    All Information will be kept confidential according to EEO guidelines. 

    Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]

    We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.