Lead Site Reliability Engineer (SRE)

  • Full-time
  • Role type: Individual Contributor
  • Department: Engineering - SaaS
  • Division: Fitness & Wellbeing

Company Description

Take a seat on the rocket ship and join us as Lead Site Reliability Engineer  to help people succeed across the world.

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

You’ll join our Fitness & Wellbeing vertical where we’ve brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand.

We offer market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and Triib as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intellihub) to gyms, health clubs, leisure, parks & recreation centers.

You’ll work on our Mariana Tek product. Mariana Tek is a studio management software built by real players in the fitness industry. We take all the complexities of running a studio and make it easy to use, brand centric, and fitness focused. 

Our core values - Make Life Simple, Build for People, Move with Purpose, and Create Lasting Communities are key to who we are and what guides us from how we hire to how we recognize our team members.

Job Description

We are looking for a Lead Site Reliability Engineer (SRE) who is excited about the challenge of reliably operating and scaling Xplor product platforms. As a member of the infrastructure team, you will help us develop infrastructure as code, monitoring services, and delivery pipelines, that serve our team's software and customer-facing products. You will work closely with a smart and dedicated team to solve challenging problems across a variety of domains, including monitoring and alerting, containers, networking, scalability, and many more. 

Our technical stack includes the following: Amazon Web Services (AWS), Terraform, PostgreSQL, DataDog, Python, and GitHub Actions.

Responsibilities and Expectations:

  • Contributing clean infrastructure code to optimize system reliability, performance, and efficiency. 

  • Collaborating closely with product stakeholders and engineering teams to deliver and scale secure, stable, observable applications. 

  • Proactively writing monitors and alerts to ensure actionable data insights are provided to application and infrastructure teams. 

  • Documenting to ensure the utility and maintainability of the platform and shared services. 

  • Participating in operations and on-call duties. 

  • Providing constructive feedback on your colleagues’ pull requests and accepting constructive feedback on your own PRs in return. 

  • Participating actively and thoughtfully in the full software development lifecycle (SDLC), from planning to testing to release within an Agile ecosystem.


  • 7+ years of experience in professional software development in an infrastructure/ DevOps capacity. 

  • Thorough knowledge of web application performance monitoring and troubleshooting. 

  • Ability to automate complex workloads. 

  • Experience working on a high-traffic multi-tiered web applications across multiple geographic zones. 

  • Experience with container orchestration frameworks. 

  • Experience with Infrastructure-as-Code (IaC) utilizing Terraform. 

  • Experience with Cloud technologies; including global elastic horizontal scaling; specifically on AWS. 

  • Experience with event-driven systems. 

  • Experience with continuous integration utilizing GitHub tooling. 

  • Experience administering Linux operating systems. 

  • Experience with agile software development methodologies (Scrum). 

  • Experience with applying security and regulatory standards in a global SaaS offering.

  • Ability to communicate clearly and kindly with technical and non-technical colleagues. 

  • Ability to lead through influence. 

  • Able to work as a part of a team, but also pursue individual objectives. 

  • Willing to be a mentor to your colleagues and learn from them as well. 

  • An interest in learning about various technologies, our products, and the boutique fitness industry.

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some perks of working with us: 

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer

  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community

  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program

  • Access to free mental health support

  • Flexible working arrangements

  • Private medical insurance, 25 days holiday, pension and Death in service 

  • May be considered for a discretionary bonus 

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected] 

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment in the United Kingdom, you must be legally authorised to work in the UK. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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