QA Team Lead

  • Full-time
  • Role type: People Leader
  • Department: Engineering - Payments
  • Division: Central Technology

Company Description

Take a seat on the rocket ship and join us as a QA Team Lead to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Join our Xplor Pay team as a QA Team Lead for an exciting journey in the world of payments.

Xplor Pay is a credit card processing company that has innovation at it's core. Xplor Pay provides payment technology including a payment engine, payment gateway and an online reporting tool.

Applicants will ideally be based remote from anywhere in UK and have full working rights too!

Job Description

Position Description

QA Team Lead



Company                                             Xplor Technologies

Location                                               Remote (Head Office – Newcastle)

Reports to                                           VP of QA Engineering

Staff reporting to role                   Scrum Team QA’s  


Xplor Technologies is a dynamic, fast paced, global company. Our business Empowers Passionate People across the Health and Fitness, Childcare and Boutique Fitness sectors, by enabling our clients to focus on doing what they do best – engaging with members and growing their business. Our people act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services like member retention and customer service activities.  


We are looking for a QA Lead to join our development team in the UK Payments group. The role will focus, initially, on supporting a transition from various legacy platforms to a new global payments platform being built from the ground up by highly skilled development teams across the world.  Once the transition to the new platform is complete, the QA Lead will oversee all areas of testing for the UK QA team.  You will be responsible for ensuring UK testing aligns with the Xplor global QA framework and that appropriate testing of features has been carried out.


This is a hands on role, you’ll be expected to be actively testing and developing automated tests where appropriate.


Xplor UKs head office is in Newcastle but our development team is fully remote; occasional travel may be required for team meetings.


Purpose of Position


  • People Leadership - Provide leadership, guidance, and motivation, assisting with training and development. Collaborating with the line manager for annual performance reviews.  
  • Test Leadership - Working along with the VP of QA Engineering in running the QA practice and executing the QA strategy at Debitsuccess.
  • Software Testing – Perform hands-on testing within the Scrum team




Key Accountabilities and Performance Metrics

People Leadership

Accountability and Expected Target

  • Create and maintain a culture of innovation where new ideas are encouraged and there is an openness to failure, taking on an iterative approach to success
  • Establish and maintain a culture of continuous learning
  • Be an advocate for knowledge sharing within the test teams
  • Encourage testers to attend and to present at lunch and learn sessions
  • Support team members in their career aspirations through development of a career plan with specific goals, and work towards providing opportunities that would help achieve the set goals
  • Identify and guide the QA team members with appropriate training courses
  • Coach and mentor QA team members to grow professionally  
  • Strive to keep the QA team members passionate about software testing, through attending courses, meetups and conferences and regular knowledge sharing sessions
  • Undertake training of new QA team members in areas of expertise if required
  • Assist QA manager in hiring activities such as shortlisting CV’s and conducting interviews
  • Undertake one on ones with the team members, and performance reviews
  • Act as an escalation point for unresolved or escalated issues, ensuring swift resolution 
  • Determine effective team utilisation through proactive capacity forecasting and planning to optimise the use of resource capacity and capability across the team. 
  • Managing the onboarding/roll-off activities for QA resources who join or leave the team 


Test Leadership

Accountability and Expected Target

  • Govern test process within the Scrum teams
  • Assist testers in test planning
  • Advocate for appropriate level of automation checking with the Scrum teams
  • Plan for test teams and environments to have the right tools (manual and / or automated) in place enabling ability to deliver consistent and quality output
  • Identify QA resource needs within the Scrum teams
  • Liaise with Automation core team regarding automation progress in the Scrum teams, framework enhancements, coaching, process and workshops
  • Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.


Software Testing

Accountability and Expected Target

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test scenarios
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts
  • Identify, record, document thoroughly and track bugs
  • Develop and apply testing processes for new and existing products to meet business needs
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Monitor debugging process results
  • Investigate the causes of non-conforming software and train users to implement solutions



Health and Safety

Accountability and Expected Target

  • Meet health and safety obligations for the business, ensuring personal safety in differing work environments for all employees
  • Provide active input to all Health and Safety meetings, processes, and practices
  • Undertake all work in a safe manner and follow all company and workplace Health and Safety procedures
  • Follow procedures in relation to the correct operation of equipment and the use of PPE (Personal Protective Equipment) when required



Person Specification

QA Team Lead


Essential Job Experience

  • Experience in test leadership
  • Experience in test planning, design and execution
  • Experience in writing automation scripts, C# test automation frameworks preferable
  • Experience with Continuous Integration / Continuous Delivery (such as AzureDevops)
  • Experience with tools like JIRA and Software Development and Collaboration tools such as Confluence
  • Experience working in a microservices based architecture system
  • Experience working in an Agile environment - SCRUM


Essential Job Skills

  • Strong prioritisation, time management and organisational skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Strong team player


Technical Skills

  • Test Strategy development
  • Test Design
  • SQL
  • Automation – REST API/Frontend



  • People leadership experience



  • Tertiary Level Qualification Information Systems, Computer Science or similar


Personal Behaviours and Competencies

  • Proactive and uses initiative
  • Demonstrates self-motivation and drive
  • High attention to detail
  • Customer Focused
  • Displays integrity and professionalism
  • Well organised with the ability to manage multiple deliverables
  • Ability to work autonomously
  • High attention to detail
  • Effective at prioritising and managing workload
  • Patience to deal with difficult situations
  • Logical approach to problem solving




Additional Information

Joining Xplor’s Central Technology (CT) team

There are over 600 Xplorers in our CT team that work as one team across the world. You'll get the chance to engage through Communities of Interest in Technologies (CIT), our Architectural Advisory Board or work on DOOR (Develop Only Once and Reuse).

Being a technology company selling SaaS-based software solutions, you can see your work clearly in the success of the business. You'll be a strategic enabler via world-class capabilities fostering product development and innovation.

Some of the other perks and benefits:

o 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer

o #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community

o Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program o Access to free mental health support

o Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.


We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected] 

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment in the United Kingdom, you must be legally authorised to work in the UK. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit

We also invite you to check out our Candidate FAQs for more information about our recruitment process

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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