Partner Success Specialist

  • Full-time
  • Role type: Individual Contributor
  • Department: Partner Channels
  • Division: Payments

Company Description

Take a seat on the Xplor rocketship and join us as a Partner Success Specialist to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

We’re a global team of builders, listeners and problem-solvers.  We do great work that is the difference to our clients’ success.  We're curious by nature, with a determination to learn, try new things and ask ourselves what’s next. We thrive in the fact there’s always more to learn and do.  No egos, no over-complication. Just great people who do everything in their power to help others succeed.  Together, we are Xplor.

Job Description

This position is responsible for implementing new partners and agents including training and support, product knowledge, pleasant phone and email correspondence. Provide quality service to internal and external sales channels, while upholding Xplor values.

Qualifications

OTHER SKILLS AND ABILITIES

  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail oriented while maintaining an extremely positive attitude.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Team player with a "can do" attitude that can work in a fast-paced environment.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers
  • Ability to expertly communicate company’s brand and products.

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

  • Unparalleled opportunities to learn and accelerated career development
  • A collaborative, team environment with people who truly love what they do
  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
  • Access to mental health support
  • Fully flexible work arrangements 

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "Salesrocket" at the top of your cover letter so that we know you really took the time to read our job ad.

All your information will be kept confidential according to EEO guidelines.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected]

We’re also committed to replying to each application and look forward to getting in touch with you soon.