Onboarding Specialist

  • Atlanta, GA, USA
  • Employees can work remotely
  • Full-time
  • Role type: Individual Contributor
  • Department: Onboarding
  • Division: Boutique Wellness

Company Description

Take a seat on the Xplor rocketship and join us as an Onboarding Specialist in Atlanta, GA to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

You’ll join the Health and Wellbeing Onboarding team — the team that provides support and expertise to boutique professionals across the world. Personal training. Yoga. Bootcamp. Barre — you name it. We offer the services they need, so that they can focus on what really matters — helping their members and clients succeed.

Job Description

Reporting into the Onboarding Manager, you’ll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform.  Some of the other responsibilities you’ll have:

  • Manage onboarding processes from start to finish.

  • Spearhead all client communications.

  • Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.

  • Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.

  • Configure platform settings based on client specifications with high levels of accuracy. 

  • Create mobile applications for clients by working and communicating with our Engineering team.

  • Assist with onboarding process improvements.

  • Conduct quality assurance testing of client websites and Mariana Platform configurations.

  • Analyze data using Excel to facilitate testing and validate success.

Qualifications

What would make me a good candidate? 

  • BA or BS preferred
  • 2-3+ years of experience in software implementation or customer service

  • Experience working in a startup or SaaS company preferred

  • Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred

  • Experience completing Excel analysis strongly preferred

  • Extremely well organized and detail oriented.  You have the ability to wrangle, prioritize and execute against a large task list.

  • Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.

  • Managing multiple projects simultaneously doesn’t scare you.

  • Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.

  • An excellent communicator (in person, on the phone, and via Slack).  You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.

  • Highly analytical - You use data to make informed decisions. You love a good spreadsheet. (Did you know that you can’t pivot on a pivot? Or can you?)

Additional Information

Travel Requirements: None

​​What does it mean to work for Xplor? 

Our four core values - Make life simple, Build for people, Move with purpose, and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members. 

Some of the perks of working with us: 

  • Unparalleled opportunities to learn and accelerated career development

  • A collaborative, team environment with people who truly love what they do

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer

  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

  • Access to mental health support

  • Fully flexible work arrangements

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

#LI-DNI

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.