Enterprise Sales Support

  • Melbourne VIC, Australia
  • Full-time
  • Role type: Individual Contributor
  • Department: Sales
  • Division: Education

Company Description

Take a seat on the Xplor rocketship and join us as Enterprise Sales Support in Melbourne to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

About the opportunity

The Enterprise sales team drives our company’s growth by contacting, educating, and converting Enterprise level customers to use our products. The Enterprise Sales Support role contributes to sales growth by managing and growing existing customer accounts as well as supporting the Account Executives in providing effective account maintenance activities to Enterprise clients, including providing dedicated administration, support and training when required.

Responsibilities:

  • In partnership with Enterprise Account Executives, provide support and training services to both Existing and New Business Enterprise customers in order for them to be successful on the entire suite of solutions (Space, QK, Office, Playground, Payments)

  • Provide service to the entire Enterprise portfolio with the ability to identify and prioritise support issues and implement solutions in order to drive business outcomes for both clients and the business

  • Support Enterprise Account Executives by assisting with product discovery / consultation / demonstration appointments, which are tailored to the individual and complex needs of our enterprise clients 

  • Work with both internal and external stakeholders to develop and deliver tailored solutions for our clients

  • Educate and train customers on system and product features and functionality, including new releases

  • Stay familiar with our full product range and features, and how our different product offerings will help our customers achieve their goals

  • Understand childcare centre issues, such as improving NQS or increasing occupancy, and help to provide a creative approach on how to educate them with a solution our platform provides

  • Stay up to date with industry advancements and changes to ensure clients needs are proactively managed

  • Demonstrate empathy and build trust in external relationships with our clients

  • Keep up-to-date records of activities in our CRM (Salesforce) 

  • Attend and staff trade shows, in-person events, or meetings when required to build relationships in person

Qualifications

What would make me a good candidate?

 

  • 2+ years experience in support/helpdesk preferably with QikKids/Xplor
  • Excellent communication, presentation, influencing and negotiation skills, and naturally articulate
  • Excellent relationship building skills and can show strong empathy to our customers 
  • You have a consultative, solution-oriented approach
  • Ability to multitask, prioritise, and manage time effectively
  • Show awareness of own strengths and areas for growth and develop and apply new skills
  • Maintain own motivation when tasks become difficult

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

  • Unparalleled opportunities to learn and accelerated career development
  • A collaborative, team environment with people who truly love what they do
  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • 8 weeks each year to work from anywhere in the world
  • 3 day paid Volunteer Leave days per year
  • Extra sick leave provided to give employees 15 days total per year
  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
  • Access to mental health support
  • Fully flexible work arrangements

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "Makeeducationgreat" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is our Talent Partner Dean.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

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