Customer Support Specialist

  • Washington, DC, USA
  • Employees can work remotely
  • Full-time
  • Role type: Individual Contributor
  • Department: Software Support
  • Division: Boutique Wellness

Company Description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

You’ll join our Boutique Wellness team where we work with all types of fitness professionals. Personal training. Yoga. Bootcamp. Barre. Fitness - you name it. We offer the services they need, so that they can focus on what really matters - helping their members and clients succeed.

Job Description

We are seeking a highly talented, results-oriented Customer Support Specialist to join our team. This role will wear many hats to help ensure the highest level of customer support while proactively problem-solving when any issues arise. The Customer Support Specialist will be extremely well organized and detail-oriented.

Location: Remote US in one of the following States: AZ, CA, CO, DC, FL, GA, IL, IN, MA, MD, MI, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT and VA. 

Qualifications

Responsibilities include:

  • You’ll join a team that delivers a best-in-class, customer-centric, support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times.
  • Build out our Support toolset - feedback systems, knowledgebase, etc...
  • Create proactive solutions to streamline common requests and improve support processes
  • Work with our Engineering team to help troubleshoot escalated issues from customers and maintain a high bar for support by owning these interactions
  • Be a consultant for our customers -- guide them through our product, helping them to make effective use of their data, and designing solutions for their problems
  • Be a fierce internal advocate for our customers and represent our customers in discussions about product direction

Experience/Education:

  • BA or BS with 1-3 years of work experience
  • Experience working in a startup or SaaS company
  • Experience in a customer support or customer success role

Work Skills/Personal Characteristics:

  • Self-motivated
  • You love anticipating issues before they become problems.
  • Extremely well organized and detail-oriented
  • You have the ability to wrangle, prioritize, and execute against a large task list
  • Managing multiple projects simultaneously doesn’t scare you
  • Flexible. Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime
  • An excellent communicator (in person, on the phone, over email, and via Slack)
  • You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside the company.
  • You have the ability to deliver complex information in a digestible format
  • Interest in the boutique fitness industry

Travel Requirements: ​none

Additional Information

To learn more about us, our brands and products, please visit: https://www.xplortechnologies.com/

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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