Customer Success Engineer EN / FR

  • Aleje Jerozolimskie, Warszawa, mazowieckie, pl
  • Full-time

Company Description

Why we are awesome

As a joint venture of Sodexo Travel & Expense Services, Xpenditure & iAlbatros we are changing the way people manage their trips and expenses. Our revolutionary mobile & web applications are the perfect solutions for smooth business travels and effortless expense reporting

How we do it? By the most disruptive booking tool MAYA you can do everything at once: book a hotel, get a plane or train ticket, rent a car for your business travels… and then report all the expenses in absolutely paperless way via innovative Xpenditure app! We deliver highly functional systems with extraordinary User Experience, just to make booking and reporting processes as easy as planning your holidays. 

We are an international team of more than 250 people who challenge themselves and work together with start-up mindset and local presence in many countries. Today we are serving companies of all sizes in more than 60 countries worldwide, reaching almost one million users! 

Because of our incredible growth, we are currently looking for hands-on, dynamic and enthusiastic people, up to date with new technologies. You might not know it yet, but you may be the perfect fit for our awesome company!

Job Description

What will you be doing?

As a Customer Success Engineer you will onboard our new customers and provide first line support for client-related problems. Once a contract is signed, the Account Executive will bring the customer in contact with you for the setup of the platform and the implementation. You will be advising and training the admins and providing support during the onboarding phase. 

After the onboarding you will focus on customer satisfaction and try to fix the problems or answer the questions as efficient and sufficient as possible. You will be monitoring the incoming issues and dispatching them to adequate team if needed. Thanks to your knowledge of our products you will help clients by answering to their problems regarding travel & expense management. 

Qualifications

We are looking for someone who has...

  • Experience in customer service or as helpdesk (knowledge of reservation systems or other business applications would be an asset),
  • Strong technical mindset, 
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills, ability to speak clearly,
  • Stress resistance and ability to work effectively under deadlines,
  • Very good command in English (C1-2) (other languages, especially French, are nice to have).

Additional Information

What can we offer you?

A great challenge and unique opportunity to experience Business Travel Industry from the very inside! You can grow with us and develop your skills and knowledge as a professional within supportive, international Team.
We are going to change rules of the game on the market... and you can be a part of it!

What’s next?

If it sounds like you, don't hesitate and apply - send us your CV in English. Can’t wait to hear from you!