Research Analyst (£32k)

  • Full-time

Company Description

Xapien is one of the brightest and most exciting tech companies to appear over the last few years. The AI-powered automated research platform is redefining background research and gaining critical success from clients.

Every business in the world, in every sector, needs to know who they are engaging with and Xapien helps them answer that question – quickly and accurately.

We use deep Natural Language Processing, AI and huge scale cloud infrastructure to automate the concept of human research.

We locate, collect, read, distil and assimilate hundreds of thousands of fragments of information – allowing us to understand a person or company like a human would.

This depth and quality of information has historically only been possible using expensive and time-consuming human investigation. We provide the users of our platform with fast, cost-effective and deep insight in minutes, saving them weeks and helping them to secure against diverse risks to their business.

We deliver daily insight to major financial institutions, industry regulators, charities and commercial organisations – and the potential market for the solution is enormous.

Job Description

This role is a full-time, permanent position for a Research Analyst to support the core business functions of Xapien.

Half of the role will focus on customer success, managing key customer relationships, onboarding new users and providing them with ongoing support, and ensuring our customers enjoy the best possible experience using Xapien.

The other half will involve testing out new versions of the Xapien software. You will undertake online research into specific test cases and use your findings to identify areas for improvement in the results of the Xapien software, working closely with engineers to resolve issues and develop new ideas.

We are looking for someone with strong research and communication skills with the ability to quickly synthesise complex information and present that back to internal and external stakeholders. We are also looking for an enthusiasm for technology combined with a problem-solving mindset and a strong attention to detail and a relentless focus on how we can deliver the best experience for our customers.

Qualifications

Must have

  • Proven research and information synthesis skills
  • Excellent teamworking
  • Attention to detail
  • Clear communication
  • Proven ability to work dillgently to deadlines
  • Enthusiasm for technology

Bonus

  • Experience in software testing
  • Background understanding of geopolitical and social issues

Additional Information

We provide a generous and rewarding working environment, including:

  • Support whilst working from home to get your home-office up and running including a monitor, keyboard, mouse, trackpad and an amount per month to furnish your home-office (coffee, snacks, fruit, wi-fi bills, desk equipment plus anything in between)
  • Regular team lunches and drinks (as well as monthly and quarterly activities) -
  • We equip each new team member a high-spec laptop when they start, with a choice between Windows or MacBook.
  • All the tools and software you need to be effective and make your working life easier

What else can you look forward to?

  • We reward with competitive salaries and regular reviews
  • A highly completive bonus plan
  • Shares/Equity in the business – you will own a meaningful part of the business
  • Flexible working hours meaning you can plan your workday around your own schedule
  • We invest in your development with a £1k professional development budget per year, and we will always work with you to help you to realise your fullest potential
  • Fun and inclusive monthly social events, from go-karting to mini golf to karaoke to virtual pub quiz
  • Private health insurance
  • Life Insurance
  • A super strong and proactive focus on mental and physical wellbeing
  • Budget towards learning new skills (coding, piano, or personal goals you’ve been waiting to pursue!)
  • Unlimited holidays (yes, it’s really uncapped)