The Shift Managers are responsible for working with the team of Representatives to maintain a clean, efficient and informative Loyalty Club desk, training employees, and resolving issues pertaining to employees and guests. Requires a minimum of three years experience in a customer service environment with at least one year in a supervisory role, preferably in the casino industry

• Responsible for adjusting schedules, pre-shifts.
• Responsible in maintaining and ordering supplies.
• Responsible in ensuring that all desks are properly secured for closing shift.
• Responsible for maintaining all the promo and enrollment kiosks.
• Responsible for resolving guest disputes.
• Responsible in comping of guests and room revisions for hotel guests.
• Responsible for monitoring, coaching and/or disciplining employees.
• Responsible for guiding employees to implement Wynn Standards, Core Values and maintain 5 Star guest service.
• Responsible in checking and adjusting employees hours worked daily.
• Monitor assigned zones on the casino floor and the staff in that zone.
• Responsible in educating employees on new promotions and special events.
• Responsible in checking employees floor enrollments.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.