wrrk is a world-class customer service organization at the click of a button, offering high-growth online brands empathetic, remote, USA-based, and flexible support teams, along with the software and expertise that helps the support teams shine. 

The Client Services Associate is responsible for client retention and revenue growth for an
assigned portfolio of clients and the day-to-day management of clients.

• Identify incremental revenue opportunities, create compelling proposals, pitch
• opportunities to clients, and ensure timely implementation via our CRM/Hubspot
• Proactively identify challenges in client programs and work cross-functionally to deliver
• fixes
• Create monthly and quarterly presentations (with a focus on data: graphs and
• data-driven story) and reports for Client Services Department
• Transform data into digestible narratives using graphs, infographics, and other data
• presentation methods
• Manage Weekly, Bi-Weekly or Monthly meetings with clients to drive a positive,
• growth-oriented client experience. Create strategic solutions to client issues, problems,
• or growth and execute through cross-functional internal meetings that result in positive
• client sentiment, and/or revenue growth
• Update agendas for client meetings, utilize Hubspot for implementing client notes and
• utilizing Hubspot tasks for follow-ups on deliverables
• Prioritize initiatives, influence timelines, and articulate roadblocks utilizing departmental
• tools (Hubspot/CRM) that will yield positive results for open deals, escalations, or special
• projects
• Maintain client CRM, including scope of work, client goals, and contact details for
• accounts including new accounts added by implementations and/or sales
• Manage communication with clients on operational updates (staffing, queues, initiatives)
• Contribute to CS Department projects such as Quarterly recaps, new initiatives, and give
• insights for department improvement
• Adhere to all CS Key Deadlines

Competency knowledge, skills, and abilities

• Analytical and problem-solving skills
• Proficiency in Microsoft Excel/Google Suite, including Google Sheets/Docs/Slides
• Experience with CRM and reporting dashboards (Hubspot is a huge plus, or Salesforce)
• Experience with email ticketing and cloud-based (i.e. Zendesk, Gorgias, Intercom, etc.) a
• plus

Required education and experience education and experience 

• Minimum 2 years experience in Customer Service or Client Services roles
• Client portfolio management experience
• Sales experience a plus

Benefits:

• $35-45,000/per yr 
• 100% remote 
• 15 days PTO
• Healthcare  

Physical activities and demands 

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.