About Wrist 

Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.

• Wrist LinkedIn Page: https://www.linkedin.com/company/wrist-ship-supply/
• Wrist Facebook Page: https://www.facebook.com/wristshipsupply/

Wrist Ship Supply is looking for a Head of Operations, WSS Manila to lead and execute standardized, globally aligned, and compliant operational processes across the Manila Operations organization of approximately 200 employees.

The role is part of a global functional matrix under the COO and works closely with national and global operations teams. This is a functional leadership role focused on operational execution and does not include country management, service center oversight, or leadership of support functions.

What you'll be doing:

• Global Process Standardization & Compliance
  • Lead the implementation, enforcement and continuous improvement of WSS Global Process Standards across Manila Operations.
  • Ensure full audit readiness, compliance with global governance frameworks, and consistent application of SOPs.
  • Drive corrective actions based on audit findings, risk assessments and global compliance requirements.
  • Act as Manila’s Process Owner representative for global SOP discussions, updates and governance forums.
• Multi-Site Operational Alignment
  • Ensure Manila’s operational processes, KPIs, service levels and quality metrics are fully aligned with WSS global operating standards.
  • Collaborate with national global operations leaders to harmonize ways of working across all WSS sites.
  • Lead Manila’s contribution to global initiatives including network optimization, process redesign and continuous global improvement.
  • Measure, analyze, and report on non-conformities across sites against a defined coding structure, identifying trends and ensuring corrective and preventive action plans are implemented and tracked to drive consistent standards and performance.
• Operational Performance Engineering
  • Apply Lean Six Sigma (minimum Black Belt) methodologies to drive quantifiable improvements in productivity, quality and throughput.
  • Lead complex root cause analyses, performance diagnostics and operational stability initiatives.
  • Partner with the Global Process Excellence team on structured improvement programs and global benchmarking.
• Technology, Systems & Automation
  • Act as Manila’s functional lead for implementation of global systems (e.g., ERP, workflow, automation tools, data platforms).
  • Ensure operational readiness, training and change adoption across Manila teams.
  • Work closely with the Global IT and Process teams on continuous enhancement of digital workflows and operational tools.
• Manila Operations Leadership
  • Lead the day-to-day performance of Operations teams in Manila, ensuring service delivery against defined global KPIs and SLAs.
  • Ensure capacity planning, workforce allocation and operational continuity within the Operations function only.
  • Drive a culture of professional excellence, accountability and process discipline within Operations.
• People Leadership, Capability Building & Talent Development
• The Head of Operations plays a critical role in shaping the future talent pipeline of WSS Manila’s Operations teams. With a workforce of approximately 200 people - many of whom are early-career professionals - the role must ensure an engaging, developmental, and performance-oriented environment. Key elements include:
  • Attraction of Talent: Build a respected, high-performing operations function that serves as an attractive destination for strong young talent seeking growth within a global organization.
  • Retention & Engagement: Foster a culture where employees feel valued, supported, and connected to a clear operational purpose. Use structured feedback, coaching, recognition, and transparent communication to drive high retention, especially among younger employees.
  • Growth & Capability Building: Develop Manila’s next generation of operations leaders through continuous capability building, structured development plans, mentoring, and exposure to global best practices.
  • Leadership Culture: Model Wrist’s Leadership Principles and set expectations for professionalism, accountability, teamwork, and performance. Strengthen people leadership standards across all Operations team leads and supervisors.
  • Workforce of the Future: Ensure that the Operations function becomes a scalable, future-ready talent engine by combining global process discipline with strong local leadership development.
• Cross-functional collaboration
  • Coordinate with Finance, HR, BI/MD and other functions as stakeholders, without line responsibility.
  • Execute directives from the COO and Global Operations leadership.
  • Provide operational data, insights and structured reporting into global forums.

What we're looking for:

• Bachelor’s degree required; Master’s degree preferred.
• Lean Six Sigma Black Belt certification (mandatory).
• Additional certifications in operations engineering, automation or process governance are an advantage.
• Minimum 5 years in operations management within complex BPO/SSC or supply chain environments.
• Minimum 3-5 years of operational leadership across multiple regions/sites.
• Proven experience with global SOP standardisation, process governance, audit compliance and internal controls.
• Demonstrated experience delivering enterprise-level system/ERP/workflow implementations.
• Experience working in a global COO-led matrix organization.
• Competencies:
  • Strong analytical and operational engineering capabilities
  • Expertise in Lean, Six Sigma and data-driven performance management
  • Ability to drive cross-regional alignment and compliance
  • Excellent stakeholder communication across cultures
  • High operational discipline, structure and detail orientation