About Wrist 

Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.

• Wrist LinkedIn Page: https://www.linkedin.com/company/wrist-ship-supply/
• Wrist Facebook Page: https://www.facebook.com/wristshipsupply/

Wrist Service Center is looking for an IT Support - Service Desk who will be responsible for classifying and prioritizing requests received in the IT service management tool.

What you'll be doing:

• Service Desk operations
• Classify and prioritize the requests from users.
• Perform and create standard operation procedures
• Security Management/Maintenance
• Proactively monitor and support the integration platform
• Create users in the AD and Compliance Suite.
• Support users with the drawing application – “RoomPlanner”.
• Handle “change on a user” requests e.g. name, mail, access rights, and new address.
• Offboarding resigned users by disabling access in the AD.
• Support users with ERP applications (AX 3.0, AX12, Dynamic365).
• Administrate retail configuration
• Follow up and report on activity status.
• Documentation/guidelines/knowledge base in ITSM.

What we're looking for:

• Bachelor's degree in Computer Sciences, Information Technology, or any related course
• Knowledge in 1st level IT support
• Good technical understanding
• Knowledge of setting up PCs and installing software
• MS Office 365 and Azure
• Good knowledge of infrastructure design and architecture.
• Windows 10, IOS, Windows 2016, Windows Server 2012R2
• Skilled in client management, asset management, and inventory management

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work setup: On-site, Shifting schedules