Workhint is a SAAS solution for organizations to manage pools of external experts as freelancers. Many organizations rely on external experts in certain business functions. For example, an incubator managing external network of mentors, a company managing an external network of advisory board, a training department managing a pool of external executive trainers, a hospital managing a pool of external second-opinion doctors, and the list goes on. Managing external pool of experts is time consuming cause it involves onboarding, time tracking, invoicing, scheduling, and more. But with Workhint SAAS solution, life is good

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

Responsibilities

·       Serve as the lead point of contact for all customer account management matters

·       Build and maintain strong, long-lasting client relationships

·       Negotiate contracts and close agreements to maximize profits

·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·       Clearly communicate the progress of monthly/quarterly initiatives to stakeholders

·       Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

·       Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

·       Prepare reports on account status

·       Assist with challenging client requests or issue escalations as needed

·       Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

·       Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

·       Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

·       Experience delivering client-focused solutions to customer needs

·       Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

·       Excellent listening, negotiation and presentation abilities

·       Strong verbal and written communication skills

·       BA/BS degree in Business Administration, Sales or relevant field