Who are we?
At ProGlove, the human is at the center of everything we do. We believe in creating products with purpose, and our diverse team of engineers, scientists, logistic experts, techies, entrepreneurs and more are dedicated to boosting productivity and putting humans at the center of it all.

Our team of over 350 members is a true reflection of the diverse world we live in. Coming from various backgrounds and locations, we embrace our differences and turn them into strengths. We're united by a passion for growth and a drive to make a positive impact in the world.

Become part of a world-class team and help us bring the world closer together - one scan at a time  

We are seeking a highly motivated Hardware Support Specialist (m/f/d) to join our team at ProGlove, a leading provider of wearable technology solutions. In this role, you will be responsible for the execution and quality assurance of all our Hardware Operations related topics in our US office. 

Your mission...
As Hardware Support Specialist, you will closely work with your team members in Munich as well as US stakeholders and you will report directly to one of our Hardware Operation Team Leads.  

Your day-to-day will also consist of mainly these topics:  

• Seamlessly managing inbound and outbound shipping of updated and returned devices, ensuring every step is executed flawlessly.
• Conducting meticulous Quality Checks to uphold our internal standards, and meticulously documenting your findings to drive continuous improvement.
• Being the first line of defense against defects, promptly identifying and documenting any issues, and crafting comprehensive quality reports.
• Rolling up your sleeves to execute firmware updates and tackle basic device repairs, showcasing your technical prowess.
• Collaborating closely with our Customer Support team to maintain accurate documentation in SAP, ensuring a smooth customer experience.
• Safely packaging updated devices and accessories for outbound shipments, with an unwavering commitment to security and reliability.
• Keeping our service warehouses in shipshape, conducting regular inventories to maintain precise stock records.

At ProGlove, we believe in nurturing an environment where growth, innovation, and passion thrive. Technical expertise is important, but it's the perfect blend of soft and hard skills that makes a candidate truly stand out. Our qualifications serve as guidelines, but we're always on the lookout for individuals who bring a unique perspective and drive to make a difference.  

As our ideal candidate for this role, you come with the following skills and competencies:  

• Strong attention to detail and a commitment to delivering high-quality service 
• Excellent organizational and communication skills 
• A team player through and through, with a knack for building strong relationships and working seamlessly with colleagues.
• A proactive, hands-on mentality that drives you to take initiative and tackle challenges head-on.
• Basic proficiency in firmware updates and device repairs, with a hunger to learn and grow in these areas.
• Familiarity with the MS Office Suite, ensuring you can navigate essential tools with ease.

Why ProGlove  
At ProGlove, we believe that the future of work is wearable. Our mission is to empower workers to work smarter, faster, and safer with our innovative technology solutions. We offer a dynamic and fast-paced work environment, opportunities for growth and advancement, and a comprehensive benefits package that includes e.g.:  

• Personalized & Flexible Benefits: Depending on your location, we offer a variety of benefits tailored to enhance your life, including allowances, health insurance, and shopping discounts.  
• Your Path for Growth: With a clear career framework and our "School of Growth" development academy, we provide opportunities for your personal and professional growth.  
• Dedicated time to Grow: every ProGlovian has budgeted time for learning within our working hours  
• Transformative Leadership: All our people leaders undergo comprehensive multi-month training and coaching programs to ensure exceptional guidance and support.  
• Employee Referral Rewards: You can earn up to $2,2250 (€ 2,000) before tax by referring friends to join our team. 
• Cutting-Edge Technology: Choose the devices that work best for you from our range of supported IT products.  
• Health Program: Our global ProHealth Program prioritizes the physical and mental well-being of all our team members.   

Please note that our benefit packages vary depending on the location of your role.   

*****  

You made it all the way here, which means only one thing – you are 100% ready to take the first step to become part of ProGlove.   

We value independence, open communication, and ambition. Our goal is to create innovative and simple solutions for both our team and customers. We encourage creativity and the challenging of existing norms.   

ProGlove has been dedicated to improving the workforce for over 8 years and we're eager for you to become a part of our story. Apply now, we can't wait to meet you!  

This position is a full-time position, the job location is Chicago, Illinois.