At WorkRails, our mission is to unlock the full potential of the technology services industry.  Amazingly talented teams design and implement close to $1 trillion of tech services per year, but still rely on spreadsheets and Word documents to manage their sales process.  We’ve built software that helps them standardize the bespoke, simplify the complex and automate the fragmented.  By normalizing service offerings, adding governance, and collecting insights into the sales process, WorkRails lets companies simplify the buying and selling of technology services which creates repeatability and scale. 

We work with over a dozen of the largest enterprise technology companies in the world. Our clients, like UiPath, Veeva, PTC and Gainsight, have automated over 35,000 services quotes valued at more than $450MM.

To help us achieve our mission, we are looking for people who are unsatisfied with the status quo, root for the underdog and feel that winning is not a zero-sum game.  We value collaboration, support one another and believe that you should work to live.  If you are interested in joining a diverse team who wants to see you succeed, we are a fit for you.

We are looking for a Product Manager to help drive features from requirements gathering through release to customers and beyond. The ideal candidate is organized and passionate about getting things done quickly and efficiently. If you don't know the answer, you proactively investigate and strive to find it. You are customer focused, feedback oriented and thrive in an ambiguous fast-paced environment. Most of all you are a great teammate and enjoy lending a helping hand.

About Your Role:

• Interact with cross-functional leaders, teams, clients, partners to fully understand what drives a great user experience and client value

• Develop an understanding of improving the core experience by conducting user research, data analysis, and usability testing to create actionable product features working with engineers, customers and other stakeholders

• Collaborate with partners across the organization, communicate product vision, understand and prioritize needs and serve as an advocate and resource for Product

• Manage feature backlog prioritization and sprint planning based on customer need and product roadmap

• Make strategic and data-driven decisions about trade-offs, balance scope with quality, and communicate changes, decisions, and progress to stakeholders across the company

• Attend and participate in development team meetings as needed and be the expert for requirements/feature-related questions

• Prepare clear and complete system requirements for engineering execution

• Report on the status of releases and product success metrics

• Deliver first-class core user experience aligned to business objectives for both consumer-facing features and platform-level investments.

About You:

• 2+ years of SaaS product management experience in a high growth B2B tech company or early startup firm, ideally experienced with CRM or sales related products

• Product intuition and UX design sensibilities, with a desire to discover and fulfill the needs of users

• Excellent communicator with strong written/verbal skills who is curious and asks questions of people with differing perspectives

• Consistent ability to juggle competing priorities and make tradeoff decisions when timeline, specs, and/or budget don't align

• Experience defining metrics and data analysis to make product and strategic decisions

• Analytical and problem-solving skills to solve challenging user and business needs

• The ability to assess the impact of a feature not only on end-users but also the platform it's being built for.

• Great teammate who is an expert communicator, coordinator, and collaborator who builds relationships cross-functionally.

Skills:

• Bachelor’s or Master’s degree or equivalent experience in Product Management, Computer Science, Information Systems, or related field

• Product Management, SaaS, CRM, B2B, start-up experience

• Agile/Scrum experience in partnerships with engineering teams. Scrum Master experience or certification is a plus

Why Work with Us - Perks & Benefits

So you’re probably asking yourself “what’s in it for me?” As our Product Manager, you will have access to

• Health, dental & vision plans that are 100% sponsored for employees and 60%+ contribution to employee+dependents as well as Flexible Spending Accounts (FSA) and Health savings accounts.

• Wellness and mental health resources. We are a culture that supports our employees in every aspect of their lives

• Flexible and generous PTO - we believe that a healthy team must have time to disconnect and recharge

• Opportunities for professional development, promotions, and career growth

As Workrails continues to grow we are committed to building a team that is representative of the global world that we live in. It’s never been more clear that the most diverse and inclusive teams build the world’s best products and experiences and at Workrails we are ALL IN. As an equal opportunity employer, we do not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.