Implementation Manager for SaaS Applications

  • Full-time

Company Description

At Workrails, we believe that the way we’ve been selling professional, managed and educational services, is broken. After experiencing this pain first-hand, our founders went about building a Service Sales Platform that would automate the end-to-end selling process from scope to signature; reducing friction, accelerating revenue, and adding transparency surrounding services. Our goals are massive, but at Workrails we believe in a world where sales and services teams can get on the same page, without leaning on spreadsheets, document templates and manual workarounds.

As a fast-growing startup, our incredible team is made up of passionate, collaborative, strategic and empathetic thought leaders who enjoy a fast-paced team environment, value work/life balance, and believe in giving back. We value professional development, growing your network and team-building events that enable our people to develop deep cross-functional relationships that drive company wins! See below for “What’s in it for you!”

Job Description

About Your Role

Responsibilities for the Implementation Manager will include a broad range of tasks such as identifying all new client requirements, collection of client documentation, building items, templates and catalogs, onboarding and training clients.

  • Manage schedule with project resources and risk trackers within time framework

  • Partner and negotiate with business partners and external vendors to meet both project deadlines and milestones

  • Engage with customers to comprehend their desired outcomes 

  • Interface with the solutions architect to gather all client requirements

  • Interface with the development team to assist in client implementations

  • Assist customers in building specific items, templates, catalogs and other related activities to prepare client instances for use.

  • Develop performance, project status, and meeting correspondence for consumption by various levels of management

  • Handle and resolve initial client requests during the implementation phase through launch

  • Convey customer feedback to the product and management teams to help WorkRails constantly improve its product offerings

  • Strong interpersonal skills.

  • Strong organizational skills.

  • Ability to juggle multiple initiatives simultaneously. 

Qualifications

About You

  •  5+ years relevant experience in an implementation manager or Project Management role at a technology company or equivalent experience in the real world

  • Experience implementing CPQ software

  • Experience with integrations to Salesforce 

  • Strong communication and presentation skills with the ability to engage and interact with customers through written and spoken communication

  • Systematic and process-oriented mindset; proven background and experience in data analysis

  • Self-motivated, with good project management and organizational skills

  • Strong empathy for customers

  • Experience in a startup environment

  • Experience with JIRA

  • Experience with agile software

If you don’t have all of the above skills, but feel compelled by what we are working on, please feel free to apply and include a cover letter describing your interest in the position.

Additional Information

So you’re probably asking yourself “what’s in it for me?” As our Implementation Manager you will have access to

● Health, dental & vision plans that are 100% sponsored for employees and 60%+ contribution to employee+dependents as well as Flexible Spending Accounts (FSA) and Health savings accounts.

● Wellness and mental health resources. We are a culture that supports our employees in every aspect of their lives

● Flexible and generous PTO - we believe that a healthy team must have time to disconnect and recharge

● Opportunities for professional development, promotions and career growth

 As Workrails continues to grow we are committed to building a team that is representative of the global world that we live in. It’s never been more clear that the most diverse and inclusive teams build the world’s best products and experiences and at Workrails we are ALL IN. As an equal opportunity employer, we do not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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