Client Success Executive

  • 356 New York Ave, Huntington, NY 11743, USA
  • Full-time

Company Description

The WorkRails application helps companies manage and sell services with our web based service portfolio management and sales tools.  

We are a fast growing company with an incredible team and VC funding.  We are looking for like minded people that value a fast paced team environment, expects the best from his or her peers and wants to win.  We also value work-life balance and seek people with tremendous energy but care deeply about life  outside of work as well.

Our Ideal candidate possess excellent communication skills, including the ability to communicate technical information to multiple stakeholders inside and outside of our organization.

You should be able to work daily in our Huntington, NY location.

Job Description

On-boarding new clients, training, support. Proactive client advisor.

Key Responsibilities

  • Exceed attainment of customer renewal/retention goals

  • Support expansion in our share of wallet with existing customers, which will positively impact overall attainment of company revenue

  • Develop internal program to manage customer pilots, renewals and expansion of share of wallet.

  • Serve as an internal advocate for customer product enhancements based on customer feedback

  • Work collaboratively with other team members around strategic planning and overall management of the company

  • Manage the staffing, policies, and processes for the teams reporting to you

  • Engage with sales, product management, development, marketing and finance teams at to ensure customer satisfaction

  • Work cross-functionally to prioritize, define, and deliver client success process and services to support customer needs

  • Develop and refine team metrics (e.g., renewal rates, utilization rates, referral rates, etc.) and key performance indicators; plan and achieve quarterly and annual metrics and goals; report on progress to the executive team and company

  • Profitably develop and expand the services portion of WorkRails' business

  • Develop strong working relationships with key customer stakeholders and C-level executives

  • Development of and communication of customer success vision and goals to all stakeholders

Requirements

  • 2+ years experience in Account Management

  • Start up and SaaS experience strongly preferred

  • Strong problem solving and collaboration skills

  • Technology product oriented and strong technical skills

  • Experience in developing and making formal presentations to client and  management

Additional Information

All your information will be kept confidential according to EEO guidelines.  Please expect us to ask for references and a background check as part of our hiring process.