As a Training Specialist, you will work closely with the Content and Quality Team to develop training content, onboard new Support Associates, and deliver engaging workshops. You will also provide on-the-job coaching to ensure continuous improvement in performance. This role requires a dynamic individual who can adapt to training needs and offer support where it's needed most.

What you will be doing

Training Development:

• Ensure that all training content is up-to-date, relevant, and aligned with current support practices.
• Collaborate with stakeholder teams to develop new training materials based on operational needs and feedback from Support Associates.

Onboarding New Support Associates:

• Onboard new Support Associates, guiding them through their initial training phase and ensuring a smooth transition to working independently.
• Use the Onboarding Evaluation forms to gather feedback from new team members and identify areas for improvement.
• Adjust onboarding practices based on feedback to continuously refine the process.

Coaching on the Floor:

• Conduct side-by-side sessions with Support Associates during their shifts to provide real-time coaching and feedback.
• Use performance data from the Individual Performance Dashboard to identify low-performers and offer targeted coaching sessions during work shifts.
• Help Support Associates improve their skills and meet performance expectations through personalized coaching.

Delivering Training:

• Conduct Support Workshops and other classroom training sessions, focusing on key topics that enhance performance and operational efficiency.
• Take full responsibility for delivering training sessions as needed, ensuring the material is engaging and impactful.
• Adapt training delivery to address different learning styles and operational requirements.

Our Humble Expectations

• Training Development: Able to build and update training materials that hit the mark for Support Associates, keeping things relevant and easy to grasp.
• Engaging Presentation: Confident in leading training sessions that keep people interested, adapting to different learning styles and making sure the content connects.
• Hands-On Coaching: Experienced in giving real-time feedback, helping team members improve on the spot with targeted guidance.
• Data-Driven Insight: Comfortable with using performance data to spot training needs and track the impact of coaching.
• Comfortable with Training Tools: Familiar with digital training tools and platforms, making the most of technology to deliver effective learning experiences.
• Adaptable: Ready to shift gears based on what’s needed, whether it's a new training approach or a different style for a particular group.
• Clear Communicator: Great at explaining things in a way that’s easy to understand, both in writing and in person.
• Empathetic & Patient: Builds trust with new team members, creating a positive learning space where they feel supported.
• Problem Solver: Quick to identify gaps and come up with practical solutions that enhance team performance.
• Detail-Oriented: Keeps a close eye on how well training is understood, adjusting as needed to ensure nothing important slips through the cracks.
• Thorough knowledge of the Czech language - C1.

We are happy to receive your application till the 12th of March.