Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.
 

Reporting to the Retail Development Team Lead, the Retail Specialist (ReS) supports and works in close cooperation with Menu and Platform teams to make sure the Retail department has smooth onboarding of new Retail Partners. What you’ll be doing:

• Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
• Responsibility for meeting Wolt KPI's onboarding targets & ensuring all Partner's requests are done correctly and on time.
• Owning the entrusted partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall onboarding process and conversion rates by sharing tools and best practices to help ensure the partner’s success.
• Getting feedback from our partners and translating it into product, marketing and operations improvement
   

• Proven experience in working with onboarding or business development.
• Self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
• Structured, detailed, and service-oriented.
• Strong analytical experience and Excel skills
• You have strong problem-solving skills with a bias for action and impact.
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Fluent in Czech and English.
   

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then this is something for you!