Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-OÅ1
#LI-Onsite

As a Training & Quality Development Specialist for our German-speaking support team, you will play a key role in shaping the onboarding experience for new team members and driving continuous improvement in support quality. By combining training expertise with a quality-driven mindset, you will help build a strong foundation for our Support Associates while ensuring excellence across support interactions.

What you’ll be doing

Onboarding & Training Development:

• Deliver engaging onboarding programs for new Support Associates, ensuring a smooth transition into their roles.

• Use onboarding evaluation feedback to identify improvement areas and adapt training processes accordingly.

Quality Assurance & Development:

• Conduct audits of support interactions to assess compliance with quality standards and identify trends.

• Aggregate and analyze quality data to provide actionable insights for improving performance.

Our humble expectations

• Training Expertise: Proficient in delivering impactful training content.

• Data-Driven Insights: Skilled at analyzing quality and performance data to inform decision-making.

• Coaching & Communication: Adept at providing real-time feedback and communicating clearly with diverse teams.

• Quality Focus: Strong background in quality assurance auditing and systems management.

• Adaptability: Flexible in approach, able to address varying learning styles and operational needs.

• Collaboration: Effective at working cross-functionally to align goals and drive improvements.

• Fluent in English and C2-level of German.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!