Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Do you have a proven track record in driving change and problem-solving? Are you a good mix of being able to think strategically and work hands-on? Are you a solid leader with experience in efficiently managing a high-performing team? If this sounds like you, we’d love to chat!

Role Background

Our journey within Israel started in the fall of 2018. Since then, we’ve launched in more than 15 cities and the country has become one of our fastest-growing ‘Worldwide.'

Due to our increased growth, our support teams include more than 500 Support Associates and 40 Support leads, and a team of Support managers. As we continue to grow, we're now looking for our new Support Site Manager to lead the TLV Support site.

Your key focus will be to manage our local support teams and inspire a high-quality standard of service that we provide to our customers and partners. Our Customer Service is a strong reflection of our brand and always keep in mind that high-quality service creates loyal customers. As part of the Wolt Israel leadership team, you will work closely with our Head of Support to ensure we are delivering the ‘best in the world’ service on all fronts from our users to our partners.

We are looking for someone to lead the biggest unit of Customer Support. We are looking for someone with a senior's skills and a junior's enthusiasm.

What will you be doing

• Manage, mentor & motivate: you will manage the Support Manager and their teams. This includes acting as a sparring partner for the Customer Support team leads and helping them raise the bar in their teams.
• Problem-solving: You will be both proactive and reactive with incoming and foreseen challenges and  problems that may occur in support. You will influence a solution-oriented mindset and ensure we are always implementing best practices and ways of working. 
• Driving performance: You will be a driving force to ensure we are delivering the best support to our users and partners. Your analytical mindset will dig into our support metrics to make the best kind of decisions and set the right expectations. 
• Scale smart: Our main goal in the customer support team, is to continue to provide the best customer experience in a scalable mode, therefore we have always to make sure we’re scaling same and efficiently and in order to cope with demand while keeping up the quality, we need to do things smarter day by day.
• Represent Wolt’s values and build a strong team spirit, focused on coaching, recognition and team development.

• You have solid experience leading big Customer Support Teams and/or similar organizations in a fast-paced environment.
• You are very analytical and make decisions based on data to the extent possible. When you make decisions, you always think about scalability.
• You are curious and committed and enjoy taking on full ownership. Therefore, you will naturally take the lead and orchestrate the necessary changes with the rest of Wolt to reach Performances and improve our offering for our customers.
• You have an outgoing personality, and networking and building relationships are second nature. Naturally, you care about good customer service!
• Complementary to your social skills, you are very structured and on top of things.
• You are a true foodie with a constant hunger to learn and do things better.
• You are fluent in Hebrew and English.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!