Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

The role of the Onboarding & Services Team Lead is to oversee and manage the onboarding process for new merchant partners in a manner that ensures a smooth and effective transition into Wolt's ecosystem. This involves guiding the team responsible for the onboarding process, establishing and maintaining high standards for our onboarding procedures, and continuously optimizing both internal and external processes to ensure they are executed in the most efficient manner possible. As Onboarding and Services Lead, you will bear the responsibility for ensuring that the team is best positioned to achieve our ambitious goals of onboarding hundreds of restaurant and retail merchants on a monthly basis.

• Continually updating our staffing forecast and recruiting new team members to ensure we maintain adequate resources.
• Ensuring the team meets their key performance indicators (KPIs), such as the number of successful onboarding processes and Total Time to Onboard.
• Implementing new processes and continuous enhancements supported by our global function at Wolt.
• Consistently assessing the effectiveness of onboarding workflows, pinpointing bottlenecks, and identifying areas for improvement.

• Prior experience in people management and leadership (1+ years), preferably in a scale-up or an international company.
• You have a can do attitude and thrive in a dynamic and changing environment
• You are comfortable driving change and challenging status quo to improve processes and performance
• Exceptional communication skills, both in written and verbal forms.
• A demonstrated track record of process improvement and implementation.
• Possession of an analytical mindset and a data-driven approach to making informed decisions.
• Strong organizational skills and an appreciation of the importance of thorough documentation.
• A sociable and collaborative team-player mindset.
• You speak native Serbian and fluent English

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!