Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

As a Compliance and Quality Assurance Manager, you will play a pivotal role in enhancing regulatory compliance and upholding quality assurance standards within People Operations. You will focus on identifying compliance gaps and analyzing their root causes, developing and implementing strategies for continuous improvement, and managing the measurement of results to drive ongoing enhancements.

Key Responsibilities

• Compliance gap analysis and root cause investigation:

  • Conduct internal reviews across global People Operations to identify areas requiring improvement in compliance with SOX and other regulatory standards.

  • Analyze the root causes of these gaps by collaborating with internal teams such as People Technology, IT, Payroll, Audit, Internal Controls, and Finance to fully understand underlying issues.

  • Implement and maintain controls and processes to achieve compliance and uphold quality assurance standards, focusing on automation and integrations to streamline processes.

• Development and execution of action plans:

  • Develop and drive comprehensive action plans to address identified compliance and quality gaps, ensuring these plans integrate stakeholder management to align efforts across teams.

  • Collaborate with internal stakeholders, including Legal, to enhance compliance and quality assurance, ensuring all activities adhere to local, national, and international laws, regulations, and standards.

  • Facilitate communication between departments to ensure comprehensive understanding and alignment with compliance, SOX initiatives, and quality assurance objectives.

• Measurement and continuous improvement:

  • Establish data-driven and automated mechanisms and controls to continuously monitor the effectiveness of implemented actions and compliance standards.

  • Drive continuous improvement by managing a regular reporting cadence that evaluates the performance of ongoing initiatives and identifies areas for further enhancement, focusing on regulatory compliance and quality management.

  • Develop, maintain, and oversee compliance frameworks, policies, and procedures to ensure continuous adherence to legal requirements and quality standards.

• Experience: At least 5 years of experience in auditing, compliance, or quality assurance, ideally within the HR space, with a demonstrated understanding of HR processes and compliance standards. Previous experience working with SOX regulations is considered a strong advantage. 

• Education: Bachelor’s or Master’s degree in HR, Legal, Finance, Quality Management or a related field.

• Professional Certifications: Certification in accounting, information systems auditing, or similar is preferred but not mandatory. Whilst familiarity with structured methodologies like Six Sigma is valued, it is not a prerequisite as the nature of our work benefits from a more flexible and agile approach. 

• Skills: Strong proficiency in integrated management software systems (e.g., Enterprise Resource Planning (ERP) systems), exceptional communication skills, and a proven track record of managing projects across diverse functional areas.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our  long term incentive plan.

You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!