Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

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Are you a detail-oriented team player excited to dive into the foundation of Delivery Operations at Wolt by working in the Courier Onboarding team? Do you enjoy working in a highly-dynamic environment? Are you passionate about helping others, be they friends, customers, partners or colleagues? If this sounds like you, we'd love to chat!

Role background

Our Courier Onboarding Team is responsible for beginning cooperation with thousands of Courier Partners across 9 countries in the Northern region of Europe. As an Operations Associate in the Courier Onboarding team you’d be responsible for making sure our Courier Partners and Courier Partner applicants get the help they deserve and have the best possible experience to the start of their cooperation with Wolt. From when they have the idea to send an application up to when they are ready to accept their first task (and beyond)! This includes for example helping to start their cooperation with Wolt by focusing on checking documents, answering emails, updating contact and contract details and helping Courier Partners to have the best possible foundation and start to their cooperation with Wolt.

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal skills and a big heart - we think people first at all times!

What you'll be doing

• Building a foundation to the cooperation of thousands of new Courier Partners by helping them onto the platform to make deliveries
• Helping Courier Partners and Courier Partner applicants with a wide range of questions that are related to entrepreneurship and cooperation with Wolt (while Wolt Support helps Courier Partners with live deliveries related questions)
• Checking documents and other information that Courier Partner applicants submit and reach out to them in case some information is missing or unclear
• Supporting the Onboarding and Supply teams with development projects (for example flagging indicating how existing onboarding processes could be improved)
• Collaborating with cross-functional teams, investigating and evaluating individual cases to ensure top-notch service standards
• Sharing development ideas within the Operations team and with other teams at Wolt (for example within Delivery Operations, Courier Experience, or to Product teams)

• You have excellent interpersonal skills - you will be working with awesome people from diverse backgrounds across countries in the northern region of Europe (Finland, Sweden, Norway, Denmark, Iceland, Luxembourg and the Baltics)
• You have excellent or native-level proficiency in both verbal and written English. Other languages from the Nordic regions are a big plus! 
• You are strong at working with deadlines and are not afraid of voluminous tasks
• You are highly detail-oriented and comfortable working in a fast-paced environment
• You preferably have experience in customer service or similar and are keen to solve problems
• You are tech savvy and a quick learner
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a high-growth and evolving environment
• You are based in Sweden, Norway, Estonia, Latvia or Lithuania - you will be working at our local office with the possibility for some home/remote work
• Bonus skills: you are strong at working with data and basic tools (such as Google Sheets) or Iterable

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Monthly salary for the role is 1400-1900€

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea, Talent Acquisition Partner:
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.