About Wolt 

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

About the role:

We are seeking an experienced and dynamic Country Lead Onboarding Operations to take full ownership and drive our onboarding operations in Germany. As a senior position, it requires a highly skilled and seasoned professional with proven leadership experience. The role demands a strong focus on onboarding new merchants and managing multiple teams of approx. 30+ people, including leading team leads who oversee their own teams. Acting as the backbone of the Merchant Operations function, this operations role is crucial in getting merchants on the platform and significantly impacting their early success. The successful candidate will be responsible for leading these teams and ensuring our merchant partners have a world-class experience.

Key Responsibilities:

Team Leadership:

• Provide strong leadership by managing and guiding team leads of several teams

• Ensure team members are well-supported, motivated, and trained

• Drive team development and hiring to ensure business continuity and fulfill SLAs

Operational management:

• Take ownership of forecasting, KPI monitoring, and management reporting

• Ensure efficient and high-quality onboarding processes for new restaurant and retail partners across Germany

• Drive the end-to-end onboarding process, coordinating with various sub-processes and teams

• Work cross-functionally and drive other teams to achieve operational excellence

• Implement and drive improvements in efficiency and quality

Expertise and process improvement:

• Serve as the expert for all onboarding- and offboarding-related topics

• Lead new projects aimed at improving efficiency and quality within the on- and offboarding processes

• Ensure all processes are handled effectively and partners have a seamless and positive experience

• Foster an operational excellence mindset and implement best practices

Core competencies:

• Leadership and development: Proven ability to lead, motivate, and develop a large team

• Operational excellence: Experience in managing operational processes and implementing effective changes

• Analytical skills: Strong analytical skills to monitor KPIs and ensure optimal performance

• Project management: Ability to drive projects and implement process improvements

• Cross-functional collaboration: Experience working cross-functionally and influencing other stakeholders

• Educational foundation: You possess a Bachelor's or Master's degree in Business Administration, Economics, (Industrial) Engineering, or you have completed another degree focusing on process optimisation or operations

• Strong leadership and organisational skills with a track record of managing, developing and motivating teams and team leads (at least 3+ years of managing teams of 10+ people)

• 5+ years of professional experience in an operations role, ideally in a fast-paced and high-growth environment (e.g., startups, top-tier consulting, VC, PE). Ideally, you have industry experience and/or relevant expertise in areas such as partner onboarding, Customer Success, operational excellence, or similar fields

• You are a self-starter with an extreme ownership mentality, proactively driving operational excellence, independently advancing initiatives, and excelling in problem-solving

• Expertise in driving operational excellence, with experience in areas such as onboarding processes, merchant services, Customer Success, or other relevant operational roles

• Excellent problem-solving skills, attention to detail, and ability to implement efficient changes; proficiency in project management, process analysis and optimisation, including automations

• Analytical mindset with proficiency in data analytics for managers, including creating and reading dashboards, pivot tables, and project management plans. Ability to build own reports, analyse root causes, and determine key priorities

About you:

• You are a proactive leader who takes initiative and drives results

• You have managed a team with 30+ people

• You thrive in a dynamic environment and can handle multiple tasks simultaneously

• You have excellent communication skills and can work effectively with various stakeholders

• You are detail-oriented and committed to maintaining high standards of quality

• You love tackling complex operational challenges and are quick to jump into the details to improve key processes or systems

• You have a bias for action, eager to use the best available data and insights to make concrete decisions

• You are excited to work in a fast-paced, constantly evolving, growth company

• You are driven to constantly improve, challenge the status quo, and deliver exceptional results

• Cool office in Berlin

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities 

• Attractive salary package 

• Discount on Wolt orders

• Modern work equipment

• Various soft drinks, coffee, and fruits in the office

• Urban Sports Club membership subsidy

• Weekly all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation

• Subsidized Deutschlandticket (Germany Train Ticket)