Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 27 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.  

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on one or multiple Consumer topics such as Loyalty, Pricing & Incentives and Discovery within your designated region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.

Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team. 

What you'll do

• Own regionally one or multiple of the following Consumer topics: i) Discovery, ii) Loyalty (Wolt+, Wolt Rewards) and iii) Pricing & Incentives. Below are examples of areas that you might lead.
• You might execute Discovery initiatives and performance tracking across one of our regions, and use it to drive our business goals including topline growth profitability, as well as strategic priorities, such as New Verticals growth. Define the right content, right audiences and right occasions in our Discovery, collaborating with stakeholders in Marketing and Ads. Build audiences and targeting, run AB testing, build dashboards, analyze data, monitor results, provide updates on results to senior stakeholders, and find performance improvement opportunities. Work with the global Cx team and Marketing team to enable best possible support for our big campaigns. 
• You might own the performance of our Consumer Loyalty (Wolt+ & Wolt Rewards) on a regional level, including growth and profitability of the programs. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right pricing, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!
• Understand which types of Incentives to use regionally to maximize our business success. Define the right type of promotions and visuals that work in our specific markets. Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team. 

• Master’s or Bachelor's degree in business, marketing, data science or a related field.
• Previous experience in consumer business, product operations and growth 
• Strong analytical skills with the ability to analyze and interpret data to inform decisions, SQL knowledge is a plus.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
• Experience with data visualization tools such as Tableau, Looker Power BI is a plus.
• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
• Eligible to work in the one of our Wolt Countries
• Existing or current experience as Marketing Manager, Sr Specialist or similar

If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us

• Opportunity to participate in shaping the future of procurement @ Wolt and be part of a truly global, diverse and professional team
• Lots of learning and growth in a globally scaling tech company
• Along with a competitive salary and benefits, you will also be eligible for our stock option plan

If you have any further questions about the position, you can turn to:
Chene Elliot, Talent Acquisition Partner - [email protected]Please note that we do not accept applications sent by mail. You should submit your application through our careers website!