Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together!

About the role

As Manager, Courier Operations, you lead the teams that manage our employed courier partners in Germany. The role is pivotal in driving growth and profitability for Wolt Germany in the coming years, where our courier strategy and -execution will be among the key factors determining our success when expanding rapidly to more German cities. A successful candidate will lead several teams, and work closely with stakeholders across the company (e.g. finance, legal, commercial)

• Mentor, manage, and develop a team of 30-40 FTEs responsible for Courier Onboarding, Performance Management, Communications and HR Operations
• Develop strong relationships with key stakeholders, including couriers, senior management, and cross-functional teams.
• Analyze performance data to identify trends and areas for improvement and develop and implement solutions to address these issues.
• Develop and maintain a culture of high performance, continuous improvement, and employee engagement across the courier workforce.
• Drive courier growth, efficiency improvements, cost savings, and compliance
• Work with other Wolt teams, such as the Legal team and PR team on compliance with relevant employment legislation and company policies and procedures, and identify and mitigate any legal and PR risks

• Strong leadership skills and the ability to manage and grow large teams.
• Proven ability to build scalable and highly effective processes.
• Excellent analytical skills, with the ability to analyze complex data sets and identify trends and areas for improvement.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
• Fluency in English is mandatory. German is an advantage
• University degree in preferably Engineering/Economics/Business (minimum Bachelor, Master preferred)

What we offer

• Cool office in the heart of the city
• A fast-growing tech company with many career opportunities 
• Flat hierarchies in a family start-up atmosphere
• Discount on Wolt orders
• Various soft drinks, coffee and fruits in the office
• Comprehensive internal educations
• Weekly (virtual) all-hands meetings and regular team events
• 30 days of paid vacation