Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Wolt is a Finnish technology company best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.

Our restaurant operations team is the core of Wolt, dedicated to ensuring the success of all our merchants by providing a seamless sign-up process, efficient menu and photo integration, and efficient day-to-day operations. This also includes providing support with POS integration. As Wolt expands in both the scope and breadth of our services, it is imperative that the resiliency of our restaurant operating system evolves in sync.

To ensure the best possible experience for our merchants, we offer them the opportunity to integrate their point-of-sale systems (POS) with our Wolt Merchant application. This integration, through our API, provides our merchant partners with a wide range of features, ensuring a seamless and efficient order processing workflow. Our restaurant partners connect with one of our designated integration partners, with whom we subsequently communicate and provide the necessary data and configurations. This collaboration represents the future of order processing.

That’s why we’re now looking for a service-oriented problem-solving enthusiast to provide world-class support to a portfolio of our POS integration partners. As an Integrations Associate, you’ll be in direct daily contact with both our integration partners and our Restaurant Operations team-mates, with your main focus being on managing a variety of our partners’ queries, spanning from daily operations matters to technical troubleshooting. 

• Managing our internal and external communication channels
• Providing support and resolving day-to-day inquiries from partners and our team
• Ensuring integration configurations at the restaurants and transmitting data to our integration partners
• Creating and maintaining a testing environment for our integration partners
• Assisting in the execution of projects related to integrations
• Coordinating and delegating tasks to relevant team members

• Excellent interpersonal and communication skills, preferably with some work experience in customer support/service or B2B
• Ability to prioritize tasks 
• Organized, detail- and service-oriented
• Basic technical knowledge and willingness to work with advanced CRM / task management tools
• Fluency in Czech and English, other languages are a plus

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then this is something for you!

Salary for this role: CZK 180 per hour

We will be reviewing applications on an on-going basis, and fill the position once the right person has been found, so send through your application ASAP :)