Support Associate - Part time

  • Part-time
  • Department: Support

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

 

Join us today to build Wolt together.

 

#LI-VR2

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 

Role background

We are looking for part-time (20h/week) Support Associates to join our Support team in Baku!

What you'll be doing:

  • Supporting our customers, courier partners and venues via live chat and phone 
  • Ensuring that the delivery operations run smoothly
  • Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

  • You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
  • You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
  • This is a shift-based role, which means you’re going to work on morning, day, evening and even night shifts as our Customer Support operates 24/7 (some examples of the part-time shifts: 11:00-15:00, 12:00-16:00, 18:00-22:00).
  • You are fluent in Azerbaijan & Russian, and able to work in English.
  • You are able to work directly from the office.

What you’ll get by joining us

  • Medical insurance
  • 30 days of vacation - per year.
  • Indexed vacation/annual leave payment
  • Wolt credits cashback benefit
  • Employee assistance program
  • Wolt-wide training programs
  • Yearly team budgets
  • Fruits and drinks at the office

Additional Information

The position is 20h/week with the possibility for more. We have a few steps in the hiring process for this position. First, we will take a look at your motivation and skills based on your resume and the responses you leave to our questions below when submitting the application.  Please take a moment to properly answer the questions - if you're successful in this step you'll then be invited to the interview with our hiring team. 

We will be arranging a mandatory introduction training during the first two weeks of your starting. The training will set place at our office from 9.00 to 18.00 each work day.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team and look for a part-time position, then click below to apply and get the conversation going! 

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