Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment? If this sounds like you, we'd love to chat!
 

Role Background
Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

As a Merchant Associate you will be working with both restaurants and retail partners. You will act as a key communicator to our future - and current - portfolio of partnerships. This includes onboarding new venues into Wolt’s platform, updating venue selections, arranging photoshoots, training the partners, and handling merchant partner support together with your fellow Wolters in our team.

What you’ll be doing:

• Successfully onboarding new venues onto the Wolt platform and ensuring optimal operational performance.

• Ensuring our portfolio of merchants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Developing our restaurant and retail merchants and their businesses based on data. 
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand.
• Creating product selections and ensuring merchant profiles on the platform are accurate.
• Proactively helping merchants to improve their performance.
• Sharing best practices amongst the merchant team and challenging the status quo. 

Skills & Experience required

• Fluent in Danish and English to be able to both communicate with partners, and create the product selections in the local language and English.
• Experience in support, administration, coordination, account management, or similar roles is a plus.
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Structured, detailed and service-oriented.
• Tech-savvy self-starter with a ''can-do'' attitude.
• Curious about how things work and how to optimize partner and user experience. 

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us:

• Opportunity to be part of building something exceptional in an international environment
• Lots of learning and growth in a globally scaling tech company.
• Social gatherings and games.

If you have any further questions about the position, you can turn to: Karoline Karlson, Talent Acquisition Partner - Karoline.karlson@wolt.com 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!