Operations Associate

  • Budapest, Budapest, Hungary
  • Full-time
  • Department: Operations

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and 165 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Are you interested in the dynamics around Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Hungary in 2018 and have now grown to 19 cities. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Budapest. 

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes. 

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. This entails everything from giving one-to-one support on ad-hoc questions or carrying out document checks to follow KPIs or automate workflows. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What you'll be doing

  • Courier partner acquisition - Our eternal pursuit is to onboard the appropriate amount of courier partners, and supporting them through this journey will be part your responsibility. 
  • Excellent communicator - Supporting our courier partners through their journey requires that you can communicate clearly and within the communication style of Wolt. 
  • Contributing to enhancing how we do business - Whatever you’re working on, you will ask questions like “how can we do this more efficiently”. You will feed qualitative insights to the team allowing us to improve and make things easier and smarter for courier partners to get started and stay with Wolt as long as possible.
  • Managing courier gear inventories - We have highly automated processes to gear up our courier partners as fast and efficiently as possible. However, we still have to supervise the system and the colleagues who are working in it. 
  • Think KPI’s, process, and scalability -  Our KPIs will be guiding your daily work and impacting the weekly priorities. We use data to develop & optimize processes that will help us drive operational efficiency and decrease unnecessary manual tasks.
  • Managing courier payouts - You will help our courier partners through their payment and invoicing processes.

Qualifications

  • Relevant experience, ideally from operations or support setting. We have a highly customer-oriented mindset which also applies to our courier partners.
  • Great communication skills both verbally and in writing. You will be communicating with our courier partners on a daily basis.
  • Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.
  • Fast learner and ability to quickly adapt to new tools, processes and information.
  • Being able to work in a team as well as working independently - you will be working together with other departments and teams as well.
  • Proactive planner and thorough thinker that is constantly looking for better ways to get things done.
  • Fluency in both Hungarian & English is a must!

Bonus points if you also have

  • Previous experience in mass communication, marketing, recruitment or logistics
  • Have worked with onboarding or acquisition funnels before 
  • Analytical and problem-solving skills, and the ability to rationalize, hypothesize and make decisions through the use of data
  • You are familiar with tools such as G-sheets
  • Driver’s license 

Additional Information

We could list all the amazing things we offer - but actually, the best part about Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are service minded, like taking ownership, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told – then apply today.

The application deadline is on September 15th, however, we will be reviewing applications on an ongoing basis, so send through your application ASAP :)

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