Senior UX Designer, Tooling (LiveOps)
- Arkadiankatu 6, 00100 Helsinki, Finland
- Department: Design
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!
We are looking for a UX Designer to make the life of our 1000+ dear customer support specialists easier across each of our Wolt countries. As part of the LiveOps team, you’ll be designing world-class tools and efficient interfaces to reduce manual work and improve communications. You’ll get to dive deep to gather an understanding of the needs of teams from Finland to Japan and design solutions that make sense for Wolt as a whole.
At Wolt, We currently serve over 9 Million monthly users. It takes some real serious work from our dedicated customer support teams in each of the 23 countries to ensure customer satisfaction. We take pride in our customer operations' quality, so here is a chance for you to make things even better for everyone involved. Wolt is scaling rapidly like a rocket and expanding into new markets monthly, making sure customer support is efficient is more crucial than ever.
LiveOps team enables a better and more efficient life for our support in all of our current and future markets. The team’s work includes re-imagining our existing tools as well as building entirely new ones. LiveOps team is responsible for one of the most complex tools at Wolt, in the heart of our operations, it monitors thousands of orders simultaneously and finds potential logistics problems automatically.
You'll be designing user flows and wireframes, diving deep into our data, while gathering feedback from the users and other stakeholders. You gather feedback from the users and other stakeholders through interviews and usability testing to find creative ways to solve UX problems. You’ll collaborate with multidisciplinary product management, design, data, and engineering team to deliver thoughtful and design work grounded in solid research and validation.
The ideal person we are looking for is someone who has an analytical and systems thinking mindset when it comes to design. Data-driven design experience comes in handy as there is plenty of data to make use of – and so much more on the way. Having an interest or prior experience in automating workflows on the customer end would also be beneficial as one of our big themes for future is automating repetitive manual tasks
You won’t need to start from scratch as you’ll be able to work alongside the current designer for the team and a team of talented developers and product design specialists. However, to succeed in the role we expect you to have mid to senior-level experience as a UX Designer since you’ll have a degree of ownership over the success of a core part of our business.
- Prior experience in UX Design for digital products, ideally web applications
- Prior experience with data-driven design
- Be comfortable with wireframing
- User research experience to be able independently to plan and execute user research when needed, or in cooperation with our UX Researcher
You get bonus points if you have previous experience in designing chats or support/operations tooling.
If this role sounds like a match to you, please apply as soon as possible, as we’ll be starting interviews soon. Please make sure to include a portfolio in your application.
If you want to check up on your application or have any further questions about the position, you can turn to Talent Acquisition Partner Petteri Tuomimaa at [email protected] at any given time.